What are the responsibilities and job description for the Seasonal Reservation Assistant - Education position at John Ball Zoo?
Seasonal Reservation Assistant - Education
JOB SUMMARY
Reporting to the Education Manager, the Reservation Assistant - Education creates a pleasant and engaging experience for schools and individuals who are looking to schedule an educational program. The Education Reservation Assistant will work alongside the Reservation Specialist to schedule education programming and complete site reservation transactions in an often fast-paced environment.
PAY RATE: Starting at $12.50 / Hour
WHATS IN IT FOR YOU?
JOB SUMMARY
Reporting to the Education Manager, the Reservation Assistant - Education creates a pleasant and engaging experience for schools and individuals who are looking to schedule an educational program. The Education Reservation Assistant will work alongside the Reservation Specialist to schedule education programming and complete site reservation transactions in an often fast-paced environment.
PAY RATE: Starting at $12.50 / Hour
WHATS IN IT FOR YOU?
- Zoo Membership – during employment ($135 Value)
- Free Bus Passes
- Scholarship Opportunities
- Free Lunches ($100 Value)
- Incentive Opportunities for Close Encounters and Behind-The-Scenes Tours
- Penguin feeding, Brown Bear encounter and more!
- Tickets to Special Events
- Lanterns Festival and More!
- Reward-Based Incentives
- Free food, discounts at the retail store, zip line, rope course, and camel rides!
- Flexible Scheduling (Student & Retiree Friendly)
- Personal & Professional Development Opportunities
- Career development, training, professional references & assistance
- Easy Application!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate with Education Reservation Specialist and Guest Services Assistant to schedule and manage hundreds of field trip reservations and all educational programming
- Schedule internal requests from staff
- Ensures a positive customer experience by effectively managing inbound calls and emails to Education, answering guest inquiries, and referring calls to appropriate department
- Resolves guest complaints as appropriate to maintain a high level of guest satisfaction
- Uses computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
- Performs other related duties as assigned
EDUCATION & EXPERIENCE
- High school diploma or equivalent required
- Minimum of 2 years customer service experience
- Familiarity with POS systems preferred
John Ball Zoo is a drug-free workplace under federal regulations. Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.
Salary : $13