Revenue Membership Manager

John C. Cassidy is seeking a dedicated and performance-driven Revenue Membership Manager with a strong leadership background and expertise in financial oversight, membership trends, and revenue optimization. This role requires experience managing multiple locations and the ability to drive membership growth, retention, and compliance while ensuring financial stability.

Candidates with HVAC or plumbing industry experience are preferred but not required. A strong understanding of P&L management, membership investigations, and data-driven decision-making is essential.

What We Offer:

• Competitive salary is based upon candidate experience and qualifications
• Consistent work with a thriving customer base
• Strong company culture as part of a larger organization
• Year-round training and development opportunities
• Full benefits with matching 401k

What You'll Do:

• Lead and Scale Membership Operations: Oversee membership programs across multiple locations, ensuring efficiency and scalability
• Financial Oversight: Manage P&L, revenue forecasting, and financial trends to drive profitability and ensure fiscal responsibility
• Membership Trend Analysis: Collect and analyze data to identify opportunities for improvement in retention, acquisition, and overall membership performance
• Investigate Discrepancies: Ensure membership records are accurate, address inconsistencies, and maintain compliance
• Project Oversight: Lead initiatives to enhance membership programs, streamline processes, and improve operational efficiency
• Team Leadership: Manage and mentor employees within the membership department, fostering a results-driven and collaborative work environment

What You'll Bring:

• Proven leadership experience managing multiple locations and overseeing broad projects
• Strong financial acumen, including P&L management, revenue growth strategies, and data-driven decision-making
• Expertise in membership programs, including trends, data collection, and investigations
• Excellent problem-solving skills with the ability to improve operational efficiency and customer retention
• Industry experience in HVAC or plumbing (preferred but not required).
• Proficiency with ServiceTitan (preferred but not required)
• Strong communication and leadership skills with the ability to drive results and align teams with strategic goals

Working at John C. Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.

John C. Cassidy maintains a drug-free workplace.

We trust that this information will assist you in making an informed decision as you consider your next employer.

John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.