Customer Reliability Technician or Engineer (needed in Beulah, ND)

Job Description Works on-site at a customer facility(s), participating in activities with the customer to comply with the “partnership agreement.” Aids salesman and/or regional engineer with troubleshooting by investigating problems related to product performance and application specific criteria. Position reports to Engineering Manager.

Duties & Responsibilities 1.Reviews applications with the local salesman and customer representatives to make specific recommendations for Meantime Between Failures (MTBF) improvement.2.Compiles pertinent information by investigating, analyzing, and evaluating problems related to product performance and application specific criteria in the field with the customer. Will include the measuring of rotating equipment.3.Observes the installation and commissioning of mechanical seals and their auxiliary support systems.4.Observes, collects, and evaluates customer data while working with the salesman and/or regional engineer. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., ServiceMax.5.Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines.6.Maintains John Crane ‘s equipment survey.7.Communicates orally and in writing with customers, company personnel, and vendors providing counseling and recommendations with the assistance of salesman.8.Assists salesman with customer training for maintenance and operations personnel as required.9.Assists customer with the Management Of Change process with oversight by salesman.10.Collects new equipment data sheets from customer’s project engineers for review by salesman and/or regional engineer.11.Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the Branch Manager.

The Individual Equivalent and a basic understanding of the application of engineering principles required to perform work assignments as well as general PC and software knowledge. Engineering degree, associate degree, or technical area or an equivalent combination of education and experience. Ability to work independently with good problem-solving skills which would include the ability to gather, correlate and present statistical data for review and users by users by others toward the completion of an assigned project. #ZR