What are the responsibilities and job description for the Call Center Supervisor (Flooring Distributor) position at John Evans Recruiting?
John Evans Recruiting is representing a 110-year-old, family-owned flooring distributor in Owings Mills, MD in their search for a Customer Service Supervisor to lead 5 call center representatives taking 75-90 inbound calls a day regarding flooring product orders, pricing, and questions from 1,400 customers.
Our client has an average employee tenure of 11 years, and this Customer Service Supervisor will be leading employees with 20 year tenures with the company. The ideal candidate is looking for a long-term career home with this organization as well.
Required :
- 3-5 years of leadership experience in a call center environment
- Distribution or manufacturing industry experience preferred
- Flooring industry experience is a plus
- Ability to work in Owings Mills HQ 8 : 30am-5pm Monday-Friday
