What are the responsibilities and job description for the IT Help Desk position at John H. Carter Company, Inc.?
Job Details
Description
Essential Duties & Responsibilities:
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
Description
Essential Duties & Responsibilities:
- Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
- Schedule and complete installations, patches and upgrades
- Perform on-the-spot client/server maintenance and troubleshooting
- Application support and troubleshooting of MS Windows platforms
- Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
- Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
- Ability to work independently in a fast-paced environment
- Follow John H. Carter Co., Inc. policies, procedures and methodologies.
- Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
- Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com
