What are the responsibilities and job description for the Air Service Technician position at John Henry Foster Company?
John Henry Foster has been helping customers solve problems since 1944. Making it easier for them to do business and doing it all with more expertise and a personal touch. Our founder, John Henry Foster, started as a traveling manufacturing representative, selling pneumatic equipment out of the back of his Airstream trailer. With unmatched service, expertise and quality products, John Henry built a strong foundation for the organization that stands today.
Although times have changed, and our business has grown, we still follow John Henry’s philosophy – “…Take care of the business and the business will take care of you.” With over 200 employee-owners, industry-trusted supplier partners, and a strong loyalty to our customers, we continue to grow as we provide quality products, expertise, convenience, and services that exceed our customer expectations.
Today, we’re a 100% employee-owned company and looking to add an experienced service technician to our team. Someone who values quality and is committed to excellence and service and who can start making an immediate impact for our customers. Does this sound like you?
As a service technician your impact is two-fold:
- For the customer, your goal is to execute work orders for service, repair, and installation of air compressors, air-dryers, and related electrical components as scheduled, providing quality service on time and to our customer’s specifications.
- For the team, your goal is to maintain organized, efficient, and quality centric work. You’ll be responsible for documenting, communicating, and verifying needs and information; collaborating with other team members and departments; and coordinating activities to ensure excellent customer experience.
Pay & Benefits Package:
John Henry Foster is dedicated to ensuring our employee-owners achieve their career goals. We’re committed to the success of our team members and have a culture that emphasizes and fosters opportunities for both personal and professional growth.
This is a long-term, career-growth oriented position, and as such, the compensation package we’re offering is competitive and includes opportunities for you to quickly maximize your earning potential through training, experience, our ESOP, bonuses, and professional development programs.
Our service technicians do a lot for us, which is why we give so much back in return. We have an excellent benefits package which includes:
- Medical, dental, vision, life insurance, HSA, and FSA plans to choose from.
- Employee stock ownership plan (ESOP).
- 401(k) with company contribution/match.
- Paid time off and paid holidays.
- Tuition reimbursement and professional development opportunities.
Responsibilities & Duties:
- Troubleshoot mechanical, electrical, and electronic equipment using various electrical multimeters, gauges, and hand & power tools to diagnose problems and determine proper operation and maintenance of equipment, including reviewing corrective procedures. Inform customers of problems and receive repair approval.
- Disassemble and repair air compressors, dryers, and related components by replacing worn or damaged parts, and test run equipment to ensure proper operation.
- Read and understand electrical schematics, general arrangement drawings, etc. for troubleshooting and equipment assembly.
- Measure clearances, tolerances, and dimension of parts with micrometers and calipers to ensure critical components are assembled to specifications.
- Prepare repair quotes, indicating costs of parts and labor needed to repair equipment.
- Layout and install new or specialized equipment on site, including verifying operating voltage, rigging and installing equipment, fabricating necessary structures, and securing equipment.
- Discuss proper installation and operation of new equipment with customers, and perform necessary start-up checks to ensure operating requirements are met.
- Discuss warranty terms & procedures with customer.
- Perform preventative maintenance on equipment to reduce breakdowns.
- Control, handle, and dispose of hazardous waste, such as solvents, oils, and Freons in accordance with E.P.A. guidelines & regulations.
- Cut, thread, and assemble steel pipe and fittings for air system fabrication.
- Use welding equipment and cutting torches to fabricate metal as needed.
- Complete service call report documents, identifying problems, noting repairs made & parts used, and giving appropriate customer recommendations, submitting to department coordinator for processing and billing.
- Maintain adequate and accurate product inventory in service van.
- Ensure routine van maintenance is performed on company vehicle as scheduled or required.
- Ensure customers, manager, and JHF salesperson are informed and briefed on each service call performed.
- Other ad hoc duties as needed.
Requirements & Qualifications:
- Relevant associate degree (or equivalent experience) from a college or technical school preferred.
- Minimum of 3-years related experience to gain sufficient knowledge to perform the duties of the position.
- Have appropriate refrigeration certifications, in addition to skills necessary to troubleshoot and repair refrigerated air-dryers (including removal and reinstallation of Freon compressors).
- Ability to interpret instructions (written/verbal) and work orders, with a strong attention to detail.
- Demonstrate accuracy and thoroughness in work while meeting productivity standards.
- Strong organization, communication (clear/concise/solution focused), and collaboration skills are required to be successful.
- The ability to build and maintain great working relationships with other team members.
- The ability to problem-solve and work through challenges, be adaptable through fluid situations.
- Have basic computer skills, for both checking parts for jobs and diagnosing/repairing equipment in the field.
