What are the responsibilities and job description for the Automotive Service Advisor position at John Hoffer Chrysler Jeep Inc.?
Job Summary
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, ensuring their automotive service needs are met with exceptional customer service. You will facilitate communication between customers and technicians, aligning service recommendations with customer expectations while promoting our dealership's services.
Responsibilities
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs and provide accurate information regarding service options, including oil changes, brake repairs, and diesel engine repairs.
- Effectively transmit service recommendations from technicians to customers, ensuring clarity and understanding of necessary repairs and maintenance.
- Maintain detailed records of customer interactions and service history in our management system.
- Upsell additional services and products based on customer needs and vehicle condition.
- Coordinate with mechanics to ensure timely completion of services while maintaining high-quality standards.
- Address customer inquiries and resolve any issues or concerns in a professional manner.
- Stay informed about dealership promotions, new products, and industry trends to provide informed recommendations to customers.
Requirements
- Previous experience as an Automotive Service Advisor or in a similar role within a dealership environment is preferred.
- Strong customer service skills with the ability to build rapport with clients effectively.
- Knowledge of automotive systems, including familiarity with oil changes, brake repair, diesel engine repair, and auto body repair.
- Excellent communication skills to convey technical information clearly to customers.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
- A positive attitude with a strong desire to learn and grow within the automotive industry.
- High school diploma or equivalent; further education in automotive technology is a plus.
Join our Five Star team today and help us provide outstanding service that keeps our customers coming back!
Job Type: Full-time
Pay: $45,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $45,000 - $72,000