What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Crown Volkswagen?
Crown Automotive is looking for a customer centered individual to complete our Service Team. The Customer Service Advisor is liaison between our technician and customers. As a Customer Service Advisor you would be responsible for identifying, documenting, and selling service, maintenance, and repair service for customers. Responsibilities also include scheduling service to be performed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Works with customer and technician to identify required maintenance.
- Provides updates to customers throughout the service process.
- Performs road test of customer vehicles.
- Advises customers on necessary/suggested services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Maintains Customer Satisfaction scores at or above designated standards.
- Meets dealership's standards for repair/order production.
- Follows Safeguards rules and regulations.
Job Requirements
- Customer service background with strong record of positive Customer Satisfaction results
- Professional appearance and strong communication skills
- Basic computer skills required
- Organization skills
- Must have the ability to multi-task
- Work well under pressure
- Proven track record
- Team-oriented
- CDK Knowledge - preferred but not required, training provided
- ASE Certification (C1) - nice to have but not required
- Valid in-state driver's license with good driving record
- Submit to and successfully complete MVR, background check, and pre-employment drug test
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
