What are the responsibilities and job description for the Automotive Service Advisor position at John hook automotive?
Job Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a seamless and positive experience. Your expertise in automotive services will be crucial in diagnosing issues, providing estimates, and recommending appropriate services to enhance vehicle performance and safety.
Duties
- Greet customers promptly and professionally, addressing their automotive service needs.
- Conduct thorough assessments of customer vehicles and communicate findings effectively.
- Prepare accurate service estimates and explain recommended services based on diagnostics.
- Coordinate with technicians to ensure timely completion of services and repairs.
- Maintain detailed records of customer interactions
- Promote additional services such as oil changes, maintenance items or safety concerns to enhance customer satisfaction.
- Stay updated on industry trends and advancements in automotive technology to provide informed recommendations.
- Ensure compliance with safety standards and company policies throughout the service process.
Experience
Ideal candidates will possess a background in automotive service management or related fields. Key skills include:
- Proficiency in estimating, using a computer to help guide with this, as well as communication with technician
- Familiarity with automotive sales practices to effectively promote services.
- Strong communication skills to interact with customers and team members effectively.
- A passion for the automotive industry and commitment to delivering exceptional customer service.
Join our team as an Automotive Service Advisor where your expertise will make a significant impact on customer satisfaction and vehicle performance!
Job Type: Full-time
Pay: $71,500.00 - $85,800.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Application Question(s):
- Clean driving record that would be able to be insured on our insurance to operate customer vehicles
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Beltsville, MD 20705 (Required)
Ability to Relocate:
- Beltsville, MD 20705: Relocate before starting work (Required)
Work Location: In person
Salary : $71,500 - $85,800