What are the responsibilities and job description for the Call Center Customer Service Representative Professional Hires Needed position at Johnny Dang and Co?
Johnny Dang and Co. is looking for Call Center Representatives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. We are a great and growing company to work with. We want to make sure you have the best environment and team members to work with so that you can grow individually and alongside with us at Johnny Dang and Co.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Types: Full-time, Contract
Pay: $3,000.00 - $5,000.00 per month
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Houston, TX 77057: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Client Services & Customer Support: 2 years (Preferred)
Work Location: One location
Salary : $3,000 - $5,000