Receptionist

Receptionist!! Johns Hopkins Regional Physicians Neurology Associates.

The Receptionist for Neurology Associates:

• Greets patients

• Collects paperwork and insurance information; completes registration in EPIC.

• Collects copays

• Prepares daily payment journal and submits it to manager

• Processes same-day patient refunds, routes all other refund requests to office manager

• On occasion, call patient to re-schedule physician and/or testing appointments pertaining to that visit.

• Retrieves and sorts faxes

• Retrieves and sorts mail

• Confirmation courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.

• Answer in-coming call from patients and provide information to patients, as appropriate

• Routinely check voice mail and return calls to patients within 24 hours.

• Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of clinic.

• Refer patient to appropriate resources/clinical areas.

• Send out letters and required information to referring physicians, if needed.

• Send out paperwork to patients when appointment is scheduled or as needed.

• Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc. All completed forms should be scanned into EPIC and send original to patient

• Print and send patient letters as necessary

• Document inbound/outbound phone messages to patients as appropriate and route to physician.

• Gather information and for RX requests and route to appropriate clinician.

• Assist as needed with insurance authorizations for non-formulary medications.

Shift: 8:30 am-5:00pm; weekend not required

Education:

Diploma/GED required

Knowledge, Skills and Abilities:

. Experience using EPIC EMR, highly, preferred

• At least one (1) year of customer service experience

• At least one (1) year of receptionist experience in a medical or related field

Join an amazing global healthcare organization!

Excellent benefits!

Note: The benefits offered through Johns Hopkins Regional Physicians may vary from those offered through the Johns Hopkins Health System

Salary Range: Minimum $19.50 per hour - Maximum $20.00 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.