What are the responsibilities and job description for the Dispatcher/Receptionist position at Johnson City Heating and Air, LLC?
Company Description
Johnson City Heating and Air, LLC is based in Johnson City, Tennessee, and operates out of 135 MosleyRd. The company is dedicated to providing top-quality heating and air conditioning services to residents and businesses in the area. With a focus on customer satisfaction and reliable service, Johnson City Heating and Air, LLC has established a strong reputation in the community.
Role Description
This is a full-time on-site role for a Dispatcher/Receptionist located in Johnson City, TN. The Dispatcher/Receptionist will handle incoming calls, schedule service appointments, dispatch technicians, and manage daily office operations. Key responsibilities include maintaining accurate records, providing excellent customer service, and ensuring effective communication between the office and field staff.
Qualifications
Johnson City Heating and Air, LLC is based in Johnson City, Tennessee, and operates out of 135 MosleyRd. The company is dedicated to providing top-quality heating and air conditioning services to residents and businesses in the area. With a focus on customer satisfaction and reliable service, Johnson City Heating and Air, LLC has established a strong reputation in the community.
Role Description
This is a full-time on-site role for a Dispatcher/Receptionist located in Johnson City, TN. The Dispatcher/Receptionist will handle incoming calls, schedule service appointments, dispatch technicians, and manage daily office operations. Key responsibilities include maintaining accurate records, providing excellent customer service, and ensuring effective communication between the office and field staff.
Qualifications
- Strong communication and customer service skills
- Experience in scheduling and dispatching
- Proficiency in office management software and telephone systems
- Organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Experience in the HVAC industry is a plus
- High school diploma or equivalent
- Houscall Pro experience is a plus
