Performance Improvement and Accreditation Coordinator

Definition & Duties

Under general supervision under the Public Health Director, coordinates department-wide efforts to ensure that performance management (PM) and quality improvement (QI) systems are developed, managed, and maintained using a data-driven focus that are aligned with department or programmatic strategic goals. Assists in coordinating department strategic planning. Provides leadership for PMQI policy development, project coordination; provides support for improving the essential public health services, and evaluates outcomes and impact on the community’s health; and researches and develops PMQI training programs.

Knowledge of & Ability to

• Principles and practices of community health assessment, community health improvement plans, community-based interventions, social determinants of health, and evidenced-based health promotion programs
• Principles and practices of program evaluation, quality improvement, and performance management
• Public health functions and Essential Public Health Services
• Public health organizations and programs
• Public Health Workforce Core Competencies
• Healthy People 2030
• Public Health Accreditation
• Chief Health Strategist
• Public Health 3.0
• Federal, state and private grant application and reporting practices
• English language to include grammar, spelling, punctuation, sentence structure, and vocabulary skills

• Promote a culture of quality in Johnson County Public Health
• Use and contribute to developing research, evidence, practice-based insights, and other forms of information for decision making
• Apply principles of ethics, diversity, equity, inclusion and justice in designing, implementing, evaluating, and improving policies, programs and services.
• Engage in continuous improvement of policies, programs, services, and organizational performance
• Evaluate, clarify, prioritize, and synthesize information
• Use evaluation results to improve performance
• Create projections or models designed to represent a simplified version of the performance of projects (e.g. use cost-benefit and cost-utility analyses)
• Establish, support, and maintain a performance management and quality improvement system
• Provide leadership and engage coalitions and groups to understand their common objectives and help them to plan and achieve objectives; remain ‘neutral’ and supportive in discussion
• Integrate systems thinking into public health practice (e.g. cross-programmatic and cross-organizational approaches)
• Ensure the measuring, reporting, and continuous improvement of organizational performance
• Solve complex problems using an approach that understands human needs, creativity, and rapid iteration
• Provide customer service that is courteous and responsive
• Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
• Maintain confidentiality and security of information as appropriate
• Be detail-oriented and accurate while performing duties
• Establish and maintain effective working relationships with health professionals, educators, appointed and elected officials, volunteer groups, community agencies, co-workers, and members of the public
• Interact effectively with persons from widely divergent backgrounds, interests, and points of view
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Use a computer for the purpose of data entry, spreadsheets, word processing, presentations, email and Internet
• Operate common office equipment such as calculators, fax and postage machines, photocopiers, tablets, and multi-line telephones
• Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position
• Organize and present factual information and ideas clearly and concisely, orally and in writing to groups and individuals in formal and informal situations
• Follow oral and written instructions
• Have clarity of speech and hearing which permits effective communication
• Have sufficient vision which permits light to moderate production and review a wide variety of materials both in hardcopy and electronic form
• Have sufficient manual dexterity to make hand written notations and which permits moderate use of a keyboard and mouse
• Stand, sit, squat, kneel, bend, twist, and reach
• Lift and/or move up to 25 pounds
• Have sufficient personal mobility to complete work at various facilities
• Work flexible schedule and occasional overtime as needed

Minimum Education, Training & Experience & Special Requirements

Specific Duties

• Acts as the Accreditation Coordinator for JCPH and is the point of contact with Public Health Accreditation Board (PHAB). Ensures all necessary reports are submitted to PHAB to maintain the Department’s Accreditation Status.
• Increases the Performance Management and Quality Improvement (PMQI) capacity in order to measure public health program indicators.
• Increases capacity to evaluate the effectiveness of JCPH department, practices, partnerships, programs, use of resources, and impact the system improvements have on public health.
• Implements a performance management and improvement process that leads to a positive and measurable impact on the public health system.
• Develops and implements engagement processes that assure the informational exchange necessary to achieve appropriate plans and policies as well as identify potential barriers to new policy development and implementation.
• Coordinates JCPH’s performance and quality initiatives to ensure alignment and optimal use of resources.
• Acts as JCPH liaison with community partners as assigned, which may include: land use plan development, alternative transportation, parks and recreation, and similar city or county plans.
• Leads the core group of JCPH staff that make up the PMQI Committee.
• Designs, coordinates and/or delivers appropriate organization-wide PMQI training.
• Contributes to strategy development for achieving and sustaining a diverse, inclusive, and competent public health workforce.
• Reports the status of PMQI efforts and impacts to Director.
• Identifies best performance and quality improvement practices, and makes recommendations for implementation.
• Assists with development of university undergraduate and graduate students completing internships and practicum experiences at JCPH.
• Represents the Department and participates in training/education opportunities, conferences, seminars and work-related meetings as requested.
• Performs all work activities in accordance with county policies, procedures, and safety practices.
• Attends work regularly at the designated place and time.