Credit & Collections Analyst

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota, and Tampa, as well as in local country-based hubs. Responsibilities: The Credit Collections Analyst is responsible for the proactive evaluation, investigation, and timely collection of outstanding accounts receivables. The role manages customer accounts as defined by geography, sales volume, credit exposure, risk and/ or other factor(s). Consistently provide excellent customer service. Routinely check emails received in the CRM department mailbox and respond to inquiries and/or forward the inquiries to the appropriate accounting representative in a timely manner. Gather necessary information from customers to determine the appropriate course of action, make concise decisions and sound advice grounded in good judgment. Document and follow up with customers appropriately. Help resolve billing errors and answer questions customers have about their charges and help error-check the customer’s account data. Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution. Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers. Review and approve incoming sales orders for shipment based on customer account standing. Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to Team Lead if needed. Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers. He/she also employs collection technique and negotiation to maximize cash flow and create a favorable financial relationship and customer experience. Analyze data, trends, drivers, and root cause in customer payment behavior. This role also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards. Identify/ execute opportunities for process improvements to increase efficiency. Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience. Qualifications A minimum of a bachelor’s degree is required, preferably in Finance, Accounting or Economics A minimum 2 years of experience in Finance, Accounts Payable/Receivable, Accounting, or related industry experience is required Prior work experience in Finance, Accounts Payable/ Receivable, Accounting or related (particularly in the Healthcare or Medical Device industry) is strongly preferred CCE or other credit certifications are preferred Microsoft Office – Intermediate skill level is required (For example, candidate must have proficiency to utilize excel charts, pivot tables and v-lookup) JD Edwards / QAD systems experience is preferred Process Excellence knowledge or certification would be preferred Strong negotiation skills required Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a meaningful way cross functionally and to different levels of leadership, problem solving skills, sense of urgency is preferred This position is located in Tampa, FL and approximately 10% travel is required (domestic to customer locations and/or J&J sites)

Salary : $49,000 - $71,000