Office Assistant/Accounts Clerk

Johnstone Supply has been providing brand name products, expert technical knowledge and superior customer service to the HVACR (heating, ventilation, air-conditioning and refrigeration) industry since 1953. Our company is locally owned and operated, backed by the national support of the Johnstone Supply Cooperative. Please visit our website at www.johnstonesupply.com.

Job Description:

Essential Job Results and Responsibilities:

Accounts Receivable Duties

1. Receives payments and applies payments to customer accounts. Reconciles received payments against accounts and notes any discrepancies.

2. Processes warranty, return and other credits, discounts, and refunds and ensures that money is credited back to customer accounts.

3. Regularly reviews aging report to identify accounts that are at risk for delayed or non-payment. Monitors customer accounts for non-payment, delayed payment, overpayment and other irregularities. Identifies accounts that are near or past due and communicates exceptions to management per company guidelines.

4. Calls on accounts to encourage payment. Updates accounts with notes on when payment will be received. Maintains holds on delinquent accounts. Recommends accounts for collection to owner or manager.

5. Contacts customers to resolve payment discrepancies. Seeks authorization for write-offs (e.g. service charges) from management per company guidelines.

6. Prepares checks for bank deposit using approved company methods.

7. Maintains accurate AR records and customer files. Reviews files, records, and other documents to obtain information or to respond to requests.

8. Prepares and maintains various reports requested by management.

9. Assists with internal and external audit support if necessary.

Other Office Duties

1. Performs day-to-day clerical and office functions as needed, which may include: reporting, filing, data-processing, sorting incoming mail, answering phones, preparing written and electronic correspondence, coordinating activities, scheduling, monitoring and purchasing office supplies, and other clerical duties.

2. May provide administrative and clerical support to management and other departments, which may include: sales, operations, branch managers, purchasing, accounting and warranty processing.

3. Assists with special duties and assignments as needed to support the efficient functioning of the store or group, which may include tasks such as: printing flyers and promotional materials, ordering supplies, and preparing specialized forms, documents or reports.

4. Assist with day to day operation of the branch to include: answering phones, helping with sorting inbound freight, showroom upkeep, and other duties as assigned.

General Results and Responsibilities

1. Adheres to all company policies, procedures, standards and business ethics codes.

2. Maintains professional communication when interacting with customers and coworkers. Treats all customers and coworkers with a helpful and courteous attitude.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Required:

· High School Diploma / GED required OR equivalent combination of education and experience

· Experience as a Bookkeeper, Accounts Receivable Clerk, or similar position.

Job-Specific Knowledge, Skills & Abilities

Office Duties

· Skill in using email programs, internet browsers, and Microsoft Office Suite, particularly Excel and Word.

· Knowledge of office equipment, including: fax, calculator, printer, copier and computers.

· Knowledge of business math (e.g. arithmetic, algebra, ratio, margin, discount, percentages, and interest computations).

· Knowledge of accounting fundamentals sufficient to perform accounts receivable duties.

· Clerical skills sufficient to maintain organized work processes, files, and records.

· Ability to maintain motivation and performance while accomplishing routine tasks.

· Written and oral communication skills appropriate for professional communication.

· Excellent phone skills.

· Skill in providing exceptional internal and external customer service

· Skill in finding information using different types of resources.

· Excellent organizational skills.

· Ability to adapt to a wide variety of changing tasks and situations.

· Strict attention to detail.

Personal Effectives

· Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

· Skill in following through on commitments.

· Ability to manage time in a deadline driven environment.

· Ability to work independently with some direction.

· Strong ability to multitask and skill in prioritizing work.

· Ability to work efficiently and with a sense of urgency.

Expected Work Behaviors:

· Keeps the company’s best interests in mind at all times.

· Maintains ethical standards at all times.

· Maintains a professional personal appearance.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Work Environment: Most work is performed in an office environment using phone and computer, however the job requires occasional work in warehouse or shop environments.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 25 – 30 per week

Schedule:

• Day shift
• No nights

People with a criminal record are encouraged to apply

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kansas City, MO 64108 (Required)

Work Location: In person

Salary : $16 - $17