What are the responsibilities and job description for the HVAC Inside/Counter Sales Naperville Location position at Johnstone Supply | The Huestis-Meyers Group?
Counter Sales & Service Associate (CSSA)
Who We Are:
Johnstone Supply | The Huestis-Meyers Group is a locally owned and nationally backed HVAC/R distributor. On a national level Johnstone is a powerhouse with over $3B in sales, but locally has the leadership, focus, and determination to win. We have a culture Where People Win. To us that means we want to have a driven team where everyone is winning on both a personal and professional level. The more successful each team member is, the more successful the company will be.
We are looking for energetic, engaging, knowledgeable, and dedicated individuals to join our team that can help us uphold our core values to Make the Team Better, Make it Happen, and Make Their Day.
Job Description:
A counterperson in an HVAC/R wholesaling company sells parts, accessories, supplies, etc., to customers such as dealers, contractors, service firms and industrial accounts, who come into the store. This requires the use of a computer in many instances. The counter person also takes orders over the phone or fax, recommends and advises customers regarding their needs.
Job Responsibilities:
- Greet customers courteously; determines their needs, and sells merchandise or supplies; completes sales.
- Takes phone/fax orders, making recommendations and suggestions of substitute or related items where necessary.
- Maintains catalog and printed price sheets in an orderly manner.
- Prints up customers’ orders, ascertains proper price classifications, may extend prices for quantity and compute sales ticket.
- May accept cash, make change, or refer customer to a payment desk.
- Stocks shelves with merchandise.
- Maintains good housekeeping; keeps counter and store area neat and orderly.
- Fills sales orders.
- May relay telephone and fax orders to different departments to fill special requests.
- Loads merchandise into a customer’s vehicle.
- Maintains good records on lost sales.
- Assists in taking inventory, and displays
- Accepts returned good for credit.
- May have the authority to re-order merchandise within established limits
- Assists in unloading and unpacking of incoming stock, routing deliveries, or packing orders. Checks packing slips, prices and quantities.
- Advises sales people of customer opportunities; assists buyer with purchasing and inventory problems.
- Performs various clerical work; for example, sending warranty reports to manufacturers, preparing price quotations, filing, labeling, storing stock, pricing bills, allowing return goods credit.
- Attends sales, tech training, and general company meetings.
- Understands company policies, terms and product warranties.
Job Requirements:
- Superior customer service skills
- High school diploma, GED, or equivalent training, experience
- Initiative to take on new responsibilities and learn new things
- Strong computer skills
- Honesty and strong work ethic
Preferred:
- 2 years experience in HVAC/R industry or equivalent training
- 2 years experience as Sales Associate in wholesale or similar industry
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