Center Management - Assistant Manager

Compensation: $50,000-$55,000 base up to 25% monthly bonus (total potential cash compensation up to $70K) benefits
Travel: 75% during training

Who Are We?
Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.

Our vision is to introduce an elevated plasma donation experience that’s grounded in convenience to markets with smaller populations. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.

We have grown from 2 to 30 operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.

What You’ll Do

As the Assistant Manager, you will be responsible for supporting the Center Director in overseeing all aspects of the Donor Center. You will own and manage parts of the Center’s operations that play to your strengths. Additionally, you will be focused on creating an environment that is donor-centric and focused on providing a great experience.

Operations Management

• Support and partner with the Center Director on strategy and planning to ensure center operations, donor flow, and donor retention goals are achieved.
• Monitor and evaluate all center operations and develop and implement action plans to improve efficiency.
• Partner with corporate facilities to ensure compliance with all federal, local, state, and company regulations related to quality of product, employee, and donor safety.
• Support and manage the Profit & Loss (P&L) Statement to ensure the Center meets monthly targets.
• Maintain all supply, equipment, and product inventories to ensure that they are sufficiently and readily available.
• Partner with the Center Director to lead overall center quality compliance and engage in all formal regulatory audits with the Center Quality Director.
• Follow all Safety and OSHA policies and procedures and ensure that all employees comply with such policies.
• In the absence of the Center Director, the Assistant Manager is ultimately responsible for all center operations.

Employee Development

• Build an exceptional team through recruiting and onboarding top talent.
• Lead by example to set the tone for a highly productive environment and retain exceptional employees with a focus on learning and development.
• Partner with the Center Director to manage all personnel functions including assignments, disciplinary action, and termination.
• Oversee and ensure all employees are accurately trained in technical areas.
• Conduct reoccurring team meetings to ensure deadlines and goals are met.

Who Are You?

• A true operator, you have a track record of hitting your numbers and executing at the highest level.
• You are incredibly versatile and pick up new tasks and functions quickly, matching the pace of the environment you operate in.
• You prefer the ball in your court. You display high levels of ownership and take on responsibility for things that fall in between departmental lines.
• KPI focused, you are comfortable making data-driven decisions to improve the outcomes of your business.
• An incredible problem solver who continually iterates on solutions to keep pushing the boundaries of what you and your team can deliver.
• Exceptional oral and written communication skills. Ability to express ideas and give directions clearly and swiftly.
• Comfortable dealing with a degree of ambiguity and proposing pragmatic solutions to problems.
• An ability to put customers at ease and foster Parachute’s friendly, supportive, and “member-centric” approach and coach the team to do so as well.

Qualifications

• Educational background or relevant experience in similar or adjacent fields. Higher education is preferred.
• Proficiency with Microsoft Office Suite (Word, Excel)
• Ability to travel by plane and/or car on occasion
• Physical: Able to stoop, kneel, crouch, reach, pull, and lift a minimum of 50 lbs. Ability to sit or stand for extended periods of time.
• Auditory and visual acuity.
• Required to enter an environment (with suitable cold environment outerwear) with a temperature of -40°C for short periods of time.
• Ability to work day and evening hours, weekends, holidays, and extended shifts as needed.

Benefits

• Competitive compensation with bonus potential
• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities

Salary : $50,000 - $55,000