Housing Retention Coordinator

Housing Retention Coordinator 2025

Position closes April 25, 2025

All applications will be reviewed and candidates who will be invited to interview will be informed by May 2, 2025.

JOIN (joinpdx.org) is a non-profit organization that exists to support the efforts of individuals  and families experiencing homelessness to transition off the streets and into permanent  housing. We are inspired by the vision of a community where everyone has a place to call home.
  

JOIN has an organizational commitment to equity and inclusion, and to ensure that  programs and staff culture are equitable in both access, experience, and outcomes  regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity,  gender expression, citizenship or immigration status, sexual orientation or family  status. 

JOIN is committed to pursuing effective strategies and devoting dedicated time and  resources at every level of the organization to address disparities based on identity and to  apply an equity lens to all decisions, programs, and policies in furthering JOIN’s  commitment to become an anti-racist organization, including dismantling white supremacy  culture. 

Position Overview 

The JOIN Housing Retention Coordinator supervises the daily work of the team as it relates to established service delivery requirements and supports individual workers to manage their caseloads and complete required documentation.  They represent the team at system meetings and, with their manager, develop and track team processes, performance, and procedures. 

Compensation 

Salary: $64,000 - $67,800 DOE 

Full Time Exempt position with option of 100% paid employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid $50,000 life insurance, EAP, Flexible spending accounts for medical and dependent care, 403(b), 232 hours PTO, 10 paid holidays plus paid agency closure week, 8 hours/month paid community involvement opportunity, paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.

Essential Duties and Responsibilities: 

• Be a leader in JOIN’s equity and anti-racist work at all levels of engagement and apply an equity lens to all work with staff, service participants, agency leaders and their staff, vendors, volunteers, donors, and community partners. 
• Lead the team’s day-to-day work and implementation of the program model in support of contract compliance and outcomes for program participants. 
• Complete regular one-on-one supervision with team members to monitor performance, support professional development, and support worker retention and wellbeing. 
• Case staff with teams to navigate resources and identify appropriate responses.
• Work extremely closely with the Outreach Coordinator to streamline referrals and manage cases.
• Complete ongoing monitoring and approval of team administrative requirements. 
• In collaboration with team members and program manager, implement processes, protocols, training and professional development, and organization strategies that support program and individual worker success.
• Lead worker performance evaluation with support from the program manager.
• Monitor team performance through review and reporting of housing retention and expenditure data. 
• Elevate any performance concerns to the program manager; co-develop performance improvement plans and support ongoing monitoring. 
• Participate in hiring processes for the team, working with the program manager and HR; work collaboratively with the manager to onboard new staff.
• Consistently monitor, balance, and assign housing placement referrals to worker caseloads.
• Support workers in challenging case management situations, and lead coverage planning and implementation when workers have an emergency/planned absence or leave. 
• Track budget and client assistance dollars by funding source and ensure team’s appropriate use and completion of documentation requirements.
• Work with the program manager to review periodic client assistance spend-down reports as provided by the data team
• Support JOIN’s fundraising efforts by working closely with the development team in support of team and agency campaigns and grant reporting. 
• Other duties as required and assigned. 

Required Skills, Specialized Trainings, and Experience 

• Demonstrated a commitment to equity and inclusion, supporting JOIN’s goal of becoming an anti-racist organization.
• Demonstrated ability to support and nurture a diverse and inclusive environment where all people feel welcome
• Two plus years professional or personal experience in homeless services or related fields. 
• Experience with formal and/or informal staff supervision and support required.
• Skilled at leading/facilitating group work where there is a strong commitment to worker autonomy and individual responsibility. 
• Demonstrated ability to think creatively about service delivery at the systems and individual level and implement effective practices that are responsive to shifting conditions.
• Experience working collaboratively with a diverse array of system participants, including families experiencing homelessness, housing placement workers, agency managers/directors, and funders. 
• Experience working with financial and program outcome data, and ability to use data to inform ongoing service delivery and system design. 
• Demonstrated commitment to ensuring equitable access to services for community members who are Black/African-American, Indigenous, LGBTQIA2S , and/or from other communities of color, and are over-represented in Portland’s houseless population. 
• Demonstrated ability to work with relative autonomy and limited oversight, to  maintain the necessary level of organization, and to communicate effectively to a diverse array of system participants in writing, one-on-one, and in a group setting. 

Preferred Skills, Specialized Trainings, and Experience

• Demonstrated knowledge of housing resources and fair housing and/or landlord-tenant protections. 
• Ability to lift and move items, including furniture, weighing 50 lbs
• Familiarity with Multnomah County's service systems is a plus. 

Equal Opportunity Employer

JOIN values the strengths that a diverse workforce offers and is committed to honoring the dignity of every individual.

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status.

On behalf of the board, staff, and people we serve at JOIN, thank you for your interest in supporting our mission.

Salary : $64,000 - $67,800