Nail Salon Front Desk / Customer Service

Job Summary:
We are seeking a detail-oriented Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support at the front desk.

Required Work Days: Thursday, Friday, and Saturday

Duties:

• Greet and welcome clients with a warm and friendly demeanor
• Provide outstanding customer service, ensuring all client needs are met
• Schedule appointments and manage the salon calendar effectively
• Answer phone calls, emails, and provide accurate information to clients regarding services, availability, and pricing
• Assist in maintaining the salon's clean and organized appearance
• Process payments and handle transactions accurately
• Collaborate with other team members to ensure a seamless experience for clients
• Stay informed about salon services and promotions to effectively communicate them to clients
• Resolve any customer complaints or concerns in a professional and timely manner

Experience:

• Previous experience in a similar customer service role, preferably in the beauty, wellness, or hospitality industry a plus but not required.
• Excellent communication and interpersonal skills
• Exceptional organizational and time management abilities
• Strong problem-solving skills and ability to handle difficult situations gracefully
• Proficient with computer systems
• Ability to work in a fast-paced environment while maintaining a high level of professionalism and attention to detail.

We offer a competitive salary, a supportive team environment, and opportunities for growth within our company. If you are enthusiastic, polished, customer-focused, and thrive in a luxury setting, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Shift:

• Day shift

Ability to Commute:

• Cleveland, OH 44124 (Required)

Work Location: In person

Salary : $13 - $15