What are the responsibilities and job description for the Inwood Athletic Club Front Desk Receptionist position at Joliet Park District?
SUMMARY
Under the direction of the Inwood Athletic Club Membership/Registration Coordinator, the Front Desk Receptionist is responsible for providing customer service, greeting members and guests, program and membership registration, and other general clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide excellent customer service to all guests and members.
Assist customers registering for programs, memberships, activities and events.
Process program and membership registrations.
Maintain good working knowledge of the Registration Software System.
Cross train to learn the responsibilities and to be able to assist at the Main desk, Fitness desk, and Ice desk, when necessary.
Process cash, check, and credit card transactions.
Balance cash drawer at end of shift.
Answer phone calls and transfer calls appropriately when necessary.
Ensure cleanliness and professional appearance of desk areas.
Uphold ALL policies of the Joliet Park District and follow the philosophy of the Club concerning costumer service as outlined in the employee manual.
Must attend staff meetings.
Perform all other duties assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice as the needs of the employer and requirements of the job change.
QUALIFICATIONS
- Must be at least 16 years of age.
- Ability to communicate effectively and respectfully with the public, members and employees.
- Ability to work with a variety of computer software programs (upon completing training) is required.
- Good decision making and leadership skills are a must.
- Current CPR certification or ability to gain CPR certification is also required.
- Must be able to pass background check.
ESSENTIAL SKILLS AND ABILITIES
- Ability to read and interpret documents such as rules, instructions and policy/procedure manual.
- Represent the operations and policies of the district.
- Able to multi-task and still maintain a professional demeanor.
- General math skills; ability to add, subtract, multiply and divide numbers.
- Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
- Organized, responsible, and must maintain strong customer service skills.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; sit; bend; kneel; use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; and carry materials. Although rare, the employee may occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
HOURS
Days, Evenings, Holidays, and Weekends may be required. This position may work 15 – 30 hours a week.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Current CPR and AED certification
This job description does not constitute an employment agreement between the employer and employee.
The Joliet Park District is an Equal Opportunity Employer.
