What are the responsibilities and job description for the Customer Success Manager position at Jolt?
Company Description
Jolt is operations execution software that helps businesses in various industries achieve team accountability, digital food safety compliance, and boost employee performance. Trusted by global brands such as Smoothie King, Jimmy John’s, and Marriott, Jolt is available on smartphones and tablets for easy access.
Role Description
This is a full-time hybrid role for a Customer Success Manager at Jolt. The Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction, analyzing data to drive improvements, and building strong relationships with clients. The role is located in Lehi, UT with the flexibility for some remote work.
Qualifications
- Customer Satisfaction and Customer Retention skills
- Analytical Skills for data analysis and improvement
- Relationship Building and Customer Service expertise
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Experience in customer success or account management
- Knowledge of operations or software industry is a plus
- Bachelor’s degree in Business Administration or related field
