What are the responsibilities and job description for the Customer Service Representative position at Jon Wayne Heating & Air Conditioning Ltd?
Responsibilities:
- Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service.
- Ensure a company wide commitment to quality and total customer satisfaction.
- Randomly check with customers to be certain they are satisfied with our performance.
- Work with dispatch to improve accuracy in scheduling and speed of response.
- Be available to assist, in any way possible, the service and installation departments to achieve their objectives.
- Commit to an ongoing process of self and formal education in the fields of customer relations.
- Abide by all company procedures, and policies.
- Serve as a diplomat who represents the customers best interests without regard to your coworkers or the company.
Requirements:
- Must have successful work experience in the area of customer service, inside sales, or telemarketing.
- Must be an excellent "people" person with superior skills in the areas of customer service, problem resolution, and sales.
- Must have excellent writing, communication, and organizational skills
- Must possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction
- Must have minimum typing speed of 30 wpm
- Team Player, Organized, Reliable and Self Motivated