Dental Front Desk Receptionist

We are seeking a highly organized and customer-oriented individual to join our dental practice as a Part Time (4 hours a day) Dental Front Desk Receptionist. The Dental Front Desk Receptionist will serve as the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient operation of the front desk. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

The ideal candidate MUST :

• have previous experience in a dental or medical office setting
• have experience in using Open Dental software
• possess a friendly and professional demeanor

Responsibilities:

• Greet and welcome patients and visitors in a warm and friendly manner.
• Register new patients and update existing patient information in the practice management software.
• Schedule and confirm appointments, ensuring proper allocation of resources and efficient use of time.
• Answer phone calls, respond to inquiries, and provide accurate information to patients regarding appointments, procedures, and general dental information.
• Manage patient records, including filing, organizing, and updating electronic and paper documentation.
• Verify and process insurance information, including collecting co-pays and providing patients with financial estimates.
• Coordinate with dental hygienists and assistants to ensure smooth patient flow and timely completion of procedures.
• Maintain a clean and organized reception area, including stocking and ordering office supplies as needed.
• Handle billing and collection processes, including generating invoices, processing payments, and coordinating with insurance providers for claims.
• Assist with patient recall and follow-up activities to ensure ongoing patient care and satisfaction.
• Maintain strict confidentiality of patient information and adhere to all HIPAA regulations.
• Handle patient complaints or concerns with empathy and professionalism, escalating issues to the appropriate staff when necessary.
• Collaborate with the dental team to optimize patient satisfaction and overall office efficiency.

Qualifications:

• High school diploma or equivalent; additional education in dental or medical administration is preferred.
• Proven experience as a receptionist or front desk representative, preferably in a dental or medical setting.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Proficient computer skills, including experience with practice management software (Open Dental) and MS Office applications.
• Knowledge of dental terminology, procedures, and insurance billing processes.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Exceptional customer service skills and a friendly, welcoming demeanor.
• Ability to work independently and collaboratively in a team-oriented environment.
• Flexibility to adapt to changing priorities and handle occasional stressful situations.
• Detail-oriented and committed to maintaining accuracy in all tasks.

This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The successful candidate may be required to perform additional tasks as needed to meet the needs of the dental practice.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 4 – 12 per week

Schedule:

• 4 hour shift
• Day shift
• Rotating shift
• Weekends as needed

Work Location: In person

Salary : $18 - $23