IT Intern

About Our Team

At Jones & DeMille Engineering, we are dedicated to serving as the premier community improvement leaders in rural America. Guided by our core values, we are committed to shaping the quality of life for our team members, clients, and communities. Our mission is rooted in technical excellence, enduring relationships, and innovative solutions that make a meaningful impact. We encourage a culture of opportunity, collaboration, and success, empowering our team to thrive while balancing professional growth with personal well-being. Together, we are shaping brighter futures and better communities. 

About the Position

As an IT Intern, you will employ your communication skills and technical knowledge to provide internal clients with the technology support needed to ensure their productivity. This position is also designed to provide meaningful experience and expertise to help the intern further their career in the technology field.

Department:

Information Technology

Position Type:

Full-time

Organizational Relationships:

·       Accountable to the IT Manager and/or IT Support Specialist

·       Effectively communicate and coordinate with IT Manager, IT Department Team Members, and the entire organization

Primary Responsibilities:

In your role as IT Intern, you will be part of our growing team by performing the functions and duties listed below:

IT Support

·       Maintain, troubleshoot, and upgrade all computer hardware and software including servers, CAD workstations, personal computers and tablets, plotters, and printers as well as A/V, the phone system, and mobile phones

·       Maintain local network and equipment including switches, routers, and firewalls

·       Provide support, setup, and maintenance of hardware including desktop and laptop computers, office phones, and mobile devices for team members including installation of necessary programs and access to network drives and enterprise systems.

·       Support day to day needs of JDE users and demonstrate consistent responsiveness to issues in-person and by phone/chat/email, providing timely updates and resolution, and ensuring critical information is captured and documented

·       Follow helpdesk priorities and follow standard operating procedures, adhering to the escalation process established and updating the knowledge base when resolved

·       Follow-up on all calls and e‐mails to confirm completion

·       As directed by the IT Manager and/or the IT Support Specialist, implement servers, routers, switches, etc. at the JDE office locations for JDE user needs

·       Deploy CAD software updates and upgrades

·       Assist in website coordination and maintenance as needed

·       Communicate effectively with other IT team members to ensure overlap is minimized

·       Maintain knowledge of system’s capacity and operating features

·       Provide technology training, orientation, and best practices to JDE users.

·       Setup and maintain user accounts and access in Active Directory and across the software JDE employees use.

·       Communicate system and technical concerns to IT Manager and/or the IT Support Specialist

·       Assist team members with solving technical differences between systems

·       Attend Department and other meetings as necessary

·       Nurture internal client relationships with a personalized, rural touch and humble and consistent communication, and by always doing the right thing

·       Serve as a catalyst for communication, collaboration, and team building across the firm

·       Enforce and support our standards for consistent and superior client management and professional service delivery, as well as technical excellence

·       Communicate regularly with and proactively advise IT Manager of any significant challenge that occurs

Other

·       Participate in Department, Office, and alma mater recruitment efforts

·       Participate in the plan for civic and community leadership and overall engagement in the community for the IT Department

·       Maintain and expand professional capabilities through membership and other involvement in industry associations and professional organizations, pursuing appropriate continuing education, certifications, and writing and speaking opportunities, coordinating with the Human Resources Coordinator

·       Practice mindful awareness of your activities and surroundings, and follow all company, OSHA, federal, state, and local health and safety guidelines and requirements

Performs other related duties as assigned by the IT Manager.

Experience & Certifications Required:

·       High-school diploma or equivalent

·       Interest in IT and technology related fields with a willingness to learn

·       Proven track record of responsiveness and effective communication

Knowledge, Skills, and Abilities:

·       Must be able to professionally communicate in a technical and non-technical manner to internal clients

·       Self-motivated, engaged, team-oriented, and strategic thinking with the ability to work independently under minimal supervision

·       Demonstrate personal investment in your career

·       Energetic and flexible in order to perform in fast-paced environment and resolve challenges

·       Confident and forward thinking

·       Handle multiple tasks under pressure and prioritizes responsibilities

·       Demonstrate outstanding verbal and written communication skills as well as presentation skills

·       Proficient in MS Word, Excel, and Outlook

·        

Supplemental Information:

Other Requirements

Valid driver’s license and acceptable MVR

Occasional air travel required

Additional Preferences

Proficiency in other project management delivery process tools

·       Knowledgeable in IP Networking, drive mapping, permissions assignments, VOIP, Microsoft Active Directory user creation, and Microsoft Office 365 management

·       Experience troubleshooting and replacing failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)

·       1 years of experience in IT and/or support desk.

Physical Requirements

The team member must frequently lift and/or move up to 25 pounds and occasionally move up to 50 pounds.

Working Conditions

Typically, in an office environment with regular visits to other offices and occasional visits to client and/or project sites. 

Jones & DeMille is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status or any other status protected by applicable law.  Reasonable accommodations are provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact our Human Resources Department.  If required by state law and/or city ordinance; we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new team member’s Form I-9 to confirm work authorization.

Salary : $18 - $22