What are the responsibilities and job description for the Computer Support Specialist position at Jones Edmunds and Associates?
Jones Edmunds is seeking a Computer Support Specialist to join our Information Technology team. The Computer Support Specialist will facilitate the timely resolution of helpdesk requests related to computer hardware and/or software installation, configuration, upgrades, and repair; assist employees in using applications and systems (e.g., Deltek, FTP, Microsoft Office); set up new equipment; receive equipment deliveries; manage the Company’s cellular devices; guide the support efforts of the video teleconferencing equipment; and assist in backing up the file server data.
ESSENTIAL JOB FUNCTIONS:
- Possess sufficient computer hardware and software operating system product knowledge and technical skills necessary to independently set up, maintain, and update hardware, software, and peripherals on desktop computers, laptops, printers, and other related equipment.
- Configure the PBX for new employees including PBX moves and changes.
- Assist in diagnosing and resolving local software problems.
- Assist with hardware receipt inspection, RMA tracking, and inventory control.
- Provide support to ensure the daily backup of Company file servers.
- Perform initial user Windows domain account setup and regulate and monitor file access to ensure confidentiality and proper use.
- Accurately record the distribution of mobile devices supplied to employees when the Mobile Device Manager and Hardware Support Specialist is not available. The mobile device records include the descriptions/annotations with the wireless vendors and access rights to Company systems (e.g., Deltek, email, network files).
- Provide updates reflecting the Company’s use of consumables to the associated vendors and the Accounting Department (e.g., KIP printers, copiers).
- Train and work with employees to provide new user orientation on basic computer functionality.
- Troubleshoot local area network issues quickly by identifying the sources of problems, which could be hardware, software, or physical network connectivity.
- Travel to other offices to support installations, upgrades, and migrations.
- Promote and deliver exceptional customer service for desktops and laptops.
- Follow established guidelines in delivering IT solutions and where appropriate contribute to the continuing evolution of those best practices.
- Understand and adhere to all security policies and procedures relating to systems, data, and physical protection and safety.
- Confer with staff and management to recommend requirements for new systems or modifications to existing systems.
- Develop, update, and disseminate training materials and procedures via the Helpdesk Wiki site and other documents and train users in the proper use of hardware and software.
- Assist in implementing network security tasks to help ensure the integrity and confidentiality of Company information.
EDUCATION AND EXPERIENCE:
Education: HS Diploma or equivalent
Registration: None
Certification: Microsoft Technology Associate (MTA), Microsoft Certified Technology Specialist (MCTS), Microsoft Office Specialist Expert (MSO), A , Network , or at least one similar certification preferred
Experience: 3 years of related experience
Other: Valid Driver’s License with an acceptable MVR
Equal Opportunity Employer M/F/Disability/Veteran/AA/DFWP
Jones Edmunds & Associates will not sponsor a work visa (e.g. H1B, etc.,) to fill this position.
As a condition of employment with Jones Edmunds & Associates any successful job applicant will be required to pass a pre-employment background investigation, drug screen and motor vehicle report.
