What are the responsibilities and job description for the Computer Support Technician position at KLC Inc?
Job Description
Job Description
KLC Consulting, Inc.
Requirement for : Customer Support Technician, Intermediate – Gainesville, FL
Contact : Maggie Manning : 850-270-9732, MManning@klcinc.us
Client : Florida Department of Transportation, State Materials Office, 5007 NE 39th Ave, Gainesville, FL 32609
Closes : March 10, 2025 by 2pm EST
For Term : Through 6 / 30 / 2025
Note : Vendor to provide a smartphone to the contractor.
Position Summary : Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities :
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
o Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
NOTE : As a member of the technology team, they need the ability to be contacted to respond to requests incidents. The vendor is required to provide the contractor with a smartphone with data service that complies with FDOT agency security requirements. Smartphones must be able to receive security updates from the manufacturer or carrier and maintained throughout the contractor's tenure at the agency. The contractor will utilize mobile applications such as Outlook, Teams & ServiceNow, which should also be kept up to date through the platform application store.
Background Check : a Level 1 background check is required prior to the start date.
Must Complete the attached Exhibit E Form, Resume Self-Certification Form (See Attachment)
Must Complete the following Education, Experience, and Skills Matrices
Educations, Experience, Knowledge, Skills, and Abilities Matrix
Education
Degree / Date of Graduation
University / School
High school diploma or equivalent; additional certifications or relevant education is a plus.
Required Skills
Years of Experience
Year Skills Last Used
IT Enterprise experience is preferred
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Responsibilities
Years of Experience
Year Skills Last Used
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and / or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10 / 11
Collaborate and assist with other areas of the IT department on projects and initiatives
Responsibilities
Yes / No
Ability to be onsite during hours of operation between 7 : 00 am and 6 : 00 pm, Monday through Friday
Can participate in after-hours (evening & weekend) on-call rotation
Ability to travel to remote locations to provide support, as needed
Can perform other duties as assigned
Ability to lift 50 pounds
