Critical Environments Program Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Summary of Role

Critical Environments Program Manager provide data center operational program delivery to assigned regional portfolio. Support Facility / Operations Management in the training, delivery, and audit of portfolio platform standards.

This includes but is not limited to training, procedural, and technical platforms. Responsible for maintaining effective communications with the Facility / Operations Management and support staff while managing feedback loop to / from portfolio & data center operational team.

Responsibilities

Task will include but not be limited to :

• Communicate and collaborate with Facility / Operations Management / Client in the evaluation of MEP technical issues and provide recommendations to resolve identified problems. Manage and develop the reporting techniques necessary for updating all those involved. Maintain an effective tracking system to keep department heads informed of all activities and assigned work efforts.
• Support all MOP / SOP templates, understanding and work efforts directly related to the critical infrastructure, including attendance at recurring meetings, tracking of MOP related Operations (90 Day Report / TPRM) or follow-up on past / future CWA work efforts. Drive 10% audit of the completion of work efforts associated with Critical Facilities - this includes management of all documentation, approval process, Critical Facilities Incident Reporting, attendance on weekly calls and training of JLL facility / engineering teams and related vendors. Audit work orders and customer / client tickets, ensuring quality standards are achieved.
• Drive initiation and coordination of MEP Operations / construction related activities supporting critical operations / functions. Review plans and drawings with site teams (HVAC, electrical, plumbing, life safety, generator, property specification, and requirements, etc.), to eliminate potential operational or system problems, make recommendations as necessary and / or required. Provide technical direction and review for all consulting engineers, and / or MEP vendors, retained for by operations. Ensure and audit that all proper close-out and commissioning procedures are followed - including the collection, distribution, and storage of all documentation.
• Oversee the development, deployment, continuous operation, and the maintenance of all data center systems effecting the critical operations, but not limited to the following : Mechanical (HVAC, EAC, pumps, strainers, controls, etc.) Electrical (UPS, PDU, generators, primary switch gear, etc.), Plumbing (condensate, fuel oil, pre-action, etc.), Fire / Life Safety (alarming, suppression, etc.), Operations / light construction (demo or new SEP / UPS circuits, equipment's, etc.), services.
• Conduct regular spot inspections to ensure the facility is being maintained to the highest standards or the standards expected by the MSA and the Client. Immediately recognize and report deficiencies to management. Recommend improvements and modifications to increase system reliability.
• Audit inspections, testing and certification for Mechanical, Electrical, Plumbing, etc., systems are completed as required and permits displayed and reissued on a timely basis.
• Analyze equipment performance and maintenance methods. Review and audit maintenance programs. Create, implement, and ensure adherence to the Preventative Maintenance programs in place.
• Responsible for daily management through the life cycle of the critical management program, standards, policies, processes, and guidelines.
• Maintain on-going compliance with Clients Reporting methods and JLLs operations / compliance Audit assessment programs. Remain up to date on compliance requirements. Support monthly and quarterly client CPI and KPI reporting requirements, including reporting out of key account metrics as required.
• Administer, maintain and support the implementation and maintenance of critical operations, procedure and safety playbooks throughout the account and ensure staff and vendors have a working understanding of policies and procedures.
• Recommend, implement and maintain approved CEM training programs - including coordinating efforts with regional leadership, Facility managers, Operations managers, site leads and technicians.
• Maintain technical document repositories as required to support client requirements.
• Support the implementation of critical spares program for all data center campuses.
• Maintain communication with the Sr. Program Director, regional facilities manager and / or senior leadership management. Develop reporting / tracking methods necessary for keeping the senior leadership management informed of all events, work efforts and / or tasks associated with the Technical Manager's position.
• When applicable, respond to support of operational, incidents and emergencies 7x24. Provide program deployment of incident and escalation management policies.
• Routinely Participate in the management of technology; MCIM, BTECH, Battery MGMT, etc. that supports the data center operations.
• Provide recommendations to the Operations efficiency model to improve overall delivery of services.
• Monitoring and adherence to the JLL / Clients Life / Safety Compliance Programs.
• The monitoring, adherence to, the JLL / Clients MSA quality / annual audit programs - including the EOPM, JCAP, EHS, etc. reporting.
• Perform additional job duties as required.

Minimum Requirements :

Education & Experience

Language Skills

Other Skill and Abilities

Physical Requirements

This position will require the following :

Customer Environment Description

Program Management & Process Engineering

Responsibilities To :

Critical Environments Program Managers are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to :

Team

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to :

Training

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to :

Culture

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to :

Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to :

Support

Safety

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes :

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes :

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes :

Team

At JLL, employees are one team working toward the same goal. Your team will support you through :

Leadership

Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by :

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include :

About JLL

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Estimated total compensation for this position :

95,800.00 - 138,900.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location :

Remote -Allen, TX, Aurora, IL, Austin, TX, Chandler, AZ, Cincinnati, OH, Durham, NC, Houston, TX, Norwalk, CT, Quincy, WA, SAN ANTONIO, TX, Stamford, CT

Job Tags :

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Salary : $95,800 - $138,900