Operations Manager

Job Summary:

The Operations Manager for Meridian Property Management plays a pivotal role in overseeing the company's daily operations and ensuring the organization is managed with efficiency and effectiveness. You will be responsible for the day-to-day oversight of property management functions upholding the promise of world-class service for our tenants. This multifaceted position includes responsibilities related to maintenance and repairs; discussing, prioritizing, and scheduling upcoming work based on team members skills and experience. You will be instrumental in maintaining a well-functioning and safe working environment, contributing to both operational excellence and the overall success of Meridian Property Management. The Operations Manager will lead operations staff and maintenance technician team fostering a positive and collaborative work environment, nurturing professional growth and excellence.

Supervisory Responsibilities:

• Directs and oversees operations staff and maintenance technicians.
• Participates in the hiring and training of operations staff and maintenance technicians.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline of employees as needed in accordance with company policy.

Duties/Responsibilities:

• Oversee day-to-day operations.
• Ensure efficient work schedules for maintenance technicians are in place.
• Prioritize and delegate tasks to ensure timely completion of maintenance projects.
• Monitor work progress and adjust as needed.
• Collaborate with team to plan and execute preventive maintenance programs.
• Streamline operational processes to optimize efficiency and resource utilization.
• Coordinate with external contractors for specialized repairs or projects.
• Oversee the transition of tenants during move-out, conduct property inspections as part of the move-out process.
• Identify cost-saving opportunities without compromising quality.
• Oversee the inventory of maintenance supplies and equipment, implement inventory control measures to prevent shortages and excesses.
• Monitor resident satisfaction and feedback, driving continuous improvement initiatives to enhance service quality.
• Communicate with tenants regarding scheduling or policy and procedures changes.
• Address tenant concerns and complaints related to operations or maintenance.
• Develop and implement a comprehensive quality control program to ensure adherence to industry standards and company policies.
• Conduct regular audits and inspections of property management processes, identifying areas for improvement and implementing corrective actions.
• Address and resolve any quality issues promptly.
• Ensure maintenance technicians adhere to safety protocols and regulations, conduct safety training, investigate and report accidents, and implement corrective measures.
• Stay updated on industry best practices and regulations, ensuring compliance with relevant standards.
• Generate reports on maintenance performance, expenses, and trends, provide regular updates to upper management and ownership on maintenance-related matters.
• Foster strong relationships with vendors, contractors, and partners to ensure seamless property management operations.
• Projects a positive image of the company to employees, residents, industry, and community.

Required Skills/Abilities:

• Thorough understanding of industry practices, theories, and policies.
• Excellent analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to identify issues and to determine repairs that are needed.
• Ability to plan maintenance schedules for building systems.
• Strong supervisory and leadership skills.
• Able to view challenges as opportunities to learn and develop.
• Ability to remain flexible and efficient in a fast-paced environment.

Education and Experience:

• Diversified background with property management experience required.
• Maintenance experience strongly encouraged.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $1,000 - $52,000