What are the responsibilities and job description for the IT Engineer Level 3 position at Jorie AI?

About Jorie :

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our work environment :

Remote opportunities

Growth advancement opportunities

Flexible work environment (Work-life Balance)

Collaborative and friendly company culture

Great Benefits :

401(k) matching up to 4%

Medical 5 Plans to choose

Dental

Vision

Long / Short Term Disability insurance

Life insurance $25,000 Paid by employer

PTO 2 weeks first yr, 2nd yr increases

10 and half Holidays and Volunteer Day

Job Title : IT Engineer Level III

Job Overview :

This position is part of our Information Technology team. This highly skilled and experienced IT Engineer Level 3 reports to the IT Director. IT Engineer Level 3 provides advanced support to team members across corporate systems and services. They also function as a project leader who takes ownership of assigned initiatives and works them to completion with minor assistance. We are seeking industry experts with RCM Medical Billing experience.

Responsibilities :

Lead technical troubleshooting and provide tier-three support for users and peers, resolving system functionality, software, hardware, and networking issues.
Maintain and manage our Azure infrastructure, VMs, storage, network configurations, Microsoft 365, Intune, and Azure AD.
Assist in the planning and execution of projects using project management best practices to ensure successful delivery.
In-depth knowledge of security and best practices to safeguard company data and resources.
Manage, monitor, and resolve issues via our ticketing system, ensuring effective stakeholder communication.
Create, implement, and maintain automation workflows that reduce IT overhead and speed issue resolution.
Enforce HIPAA, PCI, and HITRUST policies and guidelines.
Other IT duties as needed

Required Skills / Abilities :

Minimum of ten years in IT support roles, preferably with Azure, Microsoft 365, Intune, Windows Server, Active Directory, and project management.

Cloud Engineering experience

Fluent with ticketing systems, workflow creation, modifications, and the ability to prioritize and manage multiple tasks simultaneously.

Strong understanding of IT security best practices from design to implementation.

Excellent critical thinking skills and the ability to troubleshoot complex technical issues with minor assistance.

Strong project management skills, with a proven history of managing multiple projects to completion on time.

Excellent verbal and written communication skills.

Ability to work independently and as part of a team.

Education :

A Computer Science, Information Technology degree or significant on-the-job work experience.

C.I.S.S.P. preferred and other security certifications

Location, Hours & Travel :

This position is remote.

Might be required to travel to office at a mutually agreed upon time for training or meetings.

Hours are 8 : 00 AM - 5 : 00 PM CST, Monday through Friday

Salary : $25,000

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What are the responsibilities and job description for the IT Engineer Level 3 position at Jorie AI?

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