What are the responsibilities and job description for the Order Entry position at Jornik Mrg Corp?
This job is located in Stamford, CT.
We are in search of a committed and meticulous Proofreader/Customer Service Representative to become part of our team. In this capacity, you will employ your excellent communication skills and technical writing expertise to review orders before they proceed to production. Additionally, you will support customers with their inquiries and address issues, consistently ensuring a positive experience with your exceptional, top-tier customer service abilities. The perfect candidate will possess a fervent desire to assist others and the capability to work accurately and efficiently in a dynamic, ever-evolving environment.
Responsibilities:
- Proofread and edit customer purchase orders and internal sales order acknowledgments for accuracy and clarity.
- Keep detailed records of customer interactions and transactions.
- Work with team members to refine service processes and increase customer satisfaction.
- Promptly address customer inquiries via phone or email.
- Offer precise information about products and services.
- Help customers troubleshoot issues and resolve complaints efficiently.
- Perform research to answer customer questions and find solutions.
Experience
- Preference for candidates with proven customer service experience.
- Must possess strong research skills for efficient information gathering.
- Writing, copy editing, and proofreading proficiency is highly valued.
- Should be familiar with word processing software and editing tools.
- Outstanding verbal and written communication skills are crucial.
- Order entry experience is beneficial but not required.
- Capable of working independently and collaboratively in a fast-paced setting.
Salary : $20 - $23