Shelter Program Manager

Position Overview

The Shelter Program Manager plays a key leadership role in coordinating and overseeing emergency shelter at Joseph’s House & Shelter. Reporting directly to the Director of Homeless Services, the Program Manager assists with program administration, staff supervision, guest advocacy, and community partnerships. This position serves as the second-in-command in the absence of the Director, ensuring the shelter’s daily operations run smoothly while maintaining a high standard of service for guests.

Key Responsibilities1. Program Administration & Operations

• Assist the Director of Homeless Services in day-to-day shelter operations, scheduling, and oversight of shelter programs, including emergency and seasonal.
• Monitor and manage the bed list, advocate assignments, billing status, and compliance with internal protocols and external funding requirements.
• Conduct weekly case reviews, ensuring thorough documentation and service plans for guests.
• Oversee the completion of incident reports, ensuring accurate documentation and timely follow-up.
• Ensure compliance with all safety regulations, licensing requirements, and organizational policies.
• Facilitate regularly scheduled Guest Round Table meetings, providing a platform for guests to voice concerns and provide feedback.
• Assist in reviewing, drafting, updating, and training staff on procedures and policies in consultation with the Director of Homeless Services.
• Work closely with the Director of Homeless Services to analyze trends, identify service gaps, and implement improvements to shelter programs.
• Serve as acting program facilitator in the absence of the Director, ensuring shelter operations continue efficiently.

2. Seasonal Shelter

• Support the planning and implementation of Code Blue and Inn from the Cold, ensuring all logistics, staffing, and safety protocols are in place.
• Assist in strengthening coordination between emergency shelter services, seasonal programs, and family support services.
• Facilitate partnerships with community service providers to bring housing, employment, health, and financial services on-site for shelter guests.
• Represent Joseph’s House at community meetings and networking opportunities as requested by the Director of Homeless Services.

3. Staff Supervision & Development

· Assist in recruiting, hiring, training and supervision of the Shelter staff.

· Conduct regular supervision meetings with the advocates and program assistant to provide guidance, address challenges, and ensure performance expectations are met.

· Conduct weekly supervisory check-ins and group meetings to discuss caseloads, challenges, and strategies for service improvement.

· Ensure all HR-related paperwork (hiring, payroll, evaluations, disciplinary actions, etc.) is submitted on time.

· Attend and participate in scheduled supervisor meetings and leadership trainings.

· Monitor case management practices, ensuring consistency in guest engagement, service referrals, and documentation.

· Implement staff training and development initiatives to strengthen skills in crisis intervention, de-escalation techniques, trauma-informed care, and guest engagement.

· Conduct performance evaluations and progressive discipline in compliance with Joseph’s House personnel policies.

· Coordinate, research, and disseminate resource information for use by staff and guests of Joseph’s House.

· Maintain up-to-date personnel records for all assigned staff and submit documentation to HR as required.

4. Guest Advocacy & Support Services

• Assist with the intake and assessment process for sheltered guests, ensuring all new intakes are assessed for service needs.
• Facilitate case management efforts in collaboration with other human service agencies, ensuring guests receive comprehensive support without duplication of services.
• Provide direct advocacy services to guests with special circumstances, offering one-on-one support, crisis intervention, and goal setting.
• Facilitate guest accompaniment to important appointments when necessary, ensuring they can access critical services such as medical care, legal aid, and employment assistance.
• Oversee the completion, review, and maintenance of all guest records, ensuring accurate documentation for compliance and service tracking.

5. Program Compliance, Reporting & Data Management

• Ensure all program documentation, service plans, and case notes are accurate and up-to-date in agency databases.
• Assist in compiling monthly program outcome reports, tracking key performance indicators for review by the Director, Executive Director, and Board of Directors.
• Work with the Director of Homeless Services to oversee the completion of monthly statistical reports and annual summaries for program evaluation.
• Support funding proposals and fundraising efforts as requested by the Director of Homeless Services.
• Participate in internal and external audits, compliance reviews, and quality assurance measures.

6. Community Relations & External Partnerships

• Facilitate partnerships with external service providers to bring housing, employment, health, and financial services on-site for shelter guests.
• Represent Joseph’s House in Rensselaer County Homeless Services Collaborative meetings, ensuring alignment with county-wide efforts to address homelessness.
• Develop collaborative relationships with law enforcement, healthcare providers, local businesses, and faith-based organizations to enhance support services for guests.
• Communicate relevant community updates, policy changes, and partnership opportunities to staff.

Qualifications & RequirementsExperience:

· Minimum 3-5 years of experience in homeless services, social services, or shelter management, with at least 1-2 years of supervisory experience.

· Experience in staff supervision, program coordination, and policy implementation.

· Strong knowledge of Housing First, harm reduction, trauma-informed care, and crisis intervention models.

· Excellent organizational, communication, and leadership skills.

· Proficiency in Microsoft Office Suite, database systems, and reporting tools.

· Ability to work flexible hours, including evenings and weekends as needed.

Compensation and Benefits

· Competitive salary commensurate with experience. $23/Hourly

· Benefits include health, vision and dental insurance and paid time off.

Application Process:

To apply, please submit your resume, a cover letter detailing your qualifications and interest in the position, and three professional references to hr@josephshousetroy.org

Joseph's House & Shelter is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $23