What are the responsibilities and job description for the Customer Experience Consultant position at Joshua Arnold Agency Farmers Insurance?
We are seeking a highly organized, dependable, and customer-centric Insurance Customer Service Representative (CSR) to join our dynamic team. In this pivotal role, you will deliver outstanding service to our clients by addressing their insurance inquiries, assisting with policy management, and guiding them through the claims process. You will collaborate closely with policyholders to resolve their concerns, provide clear and accurate information, and ensure a seamless and positive experience every step of the way.
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Career Growth Opportunities
Disability Insurance
Retirement Plan
Parental Leave
Flexible Schedule
Evenings Off
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Health Insurance
Dental Insurance
Responsibilities
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with policy changes, renewals, claims, and billing questions.
- Provide accurate information on coverage options, policy details, and insurance products.
- Process claims, endorsements, and updates to existing policies.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with other departments (e.g., underwriting, claims) to ensure seamless service.
- Stay updated on insurance industry trends, policies, and regulations.
Requirement
Salary : $35,000 - $100,000
