What are the responsibilities and job description for the Arborist Account Management position at Joshua Tree Experts?

Job Description

Arborist Account Manager

Are you currently working in the tree care industry and looking to make a change?

Want to work in a culture focused on safety and professionalism?

Would you enjoy working for a growing company?

Joshua Tree Experts, has been providing professional tree care services to North Eastern Pennsylvania since 2005 in hopes to be the rockstars of the green industry to our raving fans. As our company grows and our notoriety expands so do the opportunities to join our well experienced, talented, and professional team as we expand into Hillsborough NJ!

This pivotal role offers a golden opportunity to apply your expertise in Tree and Plant Health Care while enjoying an exceptional and rewarding earning potential.

The Arborist Account Manager position is not just a job; it's a year-round adventure filled with challenges and rewards. Bring your knowledge and experience in tree care, tree evaluation, plant health care (PHC), and industry-approved practices to the forefront. We are seeking your hands-on proficiency in estimating and marketing tree and PHC services.

Are you a self-starter with a strong work ethic? Do you enjoy engaging with your clients and fellow team members? If so, this is your chance to flourish and grow with a company that values passion, dedication, and expertise.

As the Arborist Account Manager, your main responsibilities include :

Using consultative sales techniques for sales prospecting and building lasting business relationships
Proposing job costs and providing timely estimates to both prospects and clients
Leveraging modern technology for developing proposals and communication with clients and colleagues
Negotiating contracts and collaborating with office staff to schedule work
Creating work orders and instructing crews on key job scope elements to ensure client expectations are met
Setting up crews, communicating ongoing work, and ensuring job completion to client satisfaction
Following up with customers promptly after job completion to address any concerns and ensure satisfaction
Obtaining referrals, networking with peers, and actively seeking new business opportunities
Demonstrating ethical behavior, integrity, and promoting a positive Company culture as a role model.
Continuously engaging in prospecting for new business opportunities.
Other duties as assigned

Essential Functions :

Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks.

Conduct site inspections to prepare proposals.

Build and maintain long-term client relationships with timely follow-ups.

Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard.

Collaborate with the marketing team to develop and implement marketing campaigns and initiatives.

Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand.

Maintain a comprehensive understanding of Joshua Tree Experts services and competitive landscape.

Stay up-to-date with industry trends, developments, and best practices

Knowledge and Requisite Skills / Abilities :

Knowledge of tree identification and plant health care, including insect and disease management.

ISA Certified Arborist certification

Effective pricing of tree care recommendations and other services.

Proven sales track record with the ability to meet sales goals.

Excellent customer service, telephone etiquette, and organizational skills.

Ability to multitask, prioritize, identify problems, and collaborate on solutions.

Attention to detail, analytical skills, and basic computer and math proficiency.

Strong listening, verbal, and written communication skills.

Reliable, self-motivated, with a positive and upbeat attitude.

Minimum Qualifications :

High school diploma or GED.

4 - 5 years working knowledge of arboriculture.

Preferably certified as an Arborist.

Customer service, prospecting, and communication skills.

Proficient in phone, email, and chat communication.

Strong persuasion, negotiation, and closing skills.

Flexibility to work varying hours to meet job demands.

Valid driver's license in good standing.

Discover the endless possibilities that lie ahead with us! At Joshua Tree Experts, we firmly believe that the brilliance of our future is shaped by the exceptional talent within our team. If you yearn to be recognized for your hard work, thrive in an environment where you can contribute with minimal supervision, and aspire to make a real impact both for your company and the clients you serve, then we invite you to connect with us for an interview.

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