What are the responsibilities and job description for the Account Management I4 position at LanceSoft?
Platform Innovation Account Manager Remote position : NYC, Tri-State Area (NY, NJ, CT)
About the team :
The Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role : Reports to the GTM Lead overseeing the Account Management & Sales function. Full-time (40 hours per week). Requires domestic travel once per month to the Northeast region. You're excited about this opportunity because you will Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow. Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product. Minimize churn by identifying opportunities for expansion and helping partners leverage
- products. Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
We're excited about you because you :
Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
Hold a Bachelor's degree or have equivalent work experience.
Are a flawless executor who isn't afraid to roll up your sleeves and get to the lowest level of detail to solve problems
Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption.
Have project management and / or account management experience Possess excellent written and verbal communication skills Can translate feedback from a restaurant to a product team and vice versa.
Are comfortable working with technical products and hardware Must have experience with Salesforce, Slack, and Google Workspace
