What are the responsibilities and job description for the Front Desk Staff position at JOSHUASON LTD?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and check in guests upon arrival, ensuring a warm and welcoming experience.
- Manage reservations and handle guest inquiries via phone systems, email, and in-person interactions.
- Perform clerical duties including data entry, filing, and maintaining accurate records of guest information.
- Provide customer support by addressing guest concerns and resolving issues promptly.
- Maintain cleanliness and organization of the front desk area to create a professional atmosphere.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Utilize computer systems to manage bookings, process payments, and update guest profiles.
- Assist with administrative tasks as needed to support the overall operations of the establishment.
Requirements
- Proven experience in a front desk or customer service role is preferred.
- Strong administrative skills with proficiency in data entry and clerical tasks.
- Excellent computer literacy with familiarity in using various software applications.
- Effective time management skills to prioritize tasks efficiently.
- Ability to handle phone systems professionally while maintaining a positive demeanor.
- Strong interpersonal skills with a focus on providing outstanding customer support.
- Attention to detail and ability to work independently as well as part of a team.
If you are passionate about delivering exceptional service and enjoy working in a dynamic environment, we encourage you to apply for the Front Desk Agent position.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Expected hours: No more than 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $16 - $22