Chief Operating Officer

Job Title: Chief Operating Officer Level: Executive

Reports To

CFO for 3-5 months, then CEO and President

Last Update: April 1, 2025

Job Summary

The Chief Operating Officer’s (COO) primary function is to ensure Josselyn’s key administrative operating functions and shared services run smoothly, maximizing efficiency and providing an

excellent level of service to internal customers and external clients. Initially reporting to the Chief Financial Officer, the COO serves in an operational leadership role with direct management

and oversight of Information Technology (IT), Facilities, Purchasing and Client Concierge. The COO will eventually report to the CEO and President. As a member of the executive team, the COO collaborates with the CEO and executive team to develop and execute Josselyn’s strategic plan and provides written and verbal reports to CEO, Board of Directors and its committees and Josselyn personnel, as appropriate.

Essential Responsibilities And Metrics

• Operational Management: Lead and manage the company’s operational activities to ensure efficiency, quality and cost-effective management of resources including collecting, monitoring and analysis of operational performance reports ensuring relevant KPIs and deadlines are met.
• Performance Monitoring: Direct, supervise and evaluate the performance of IT, Facilities, Purchasing, Concierge departments and administrative operations staff assuring directors, assistant
  
  

directors and supervisors manage staff training, supervision, performance management and compliance.

• Oversee and direct Josselyn’s Facilities Management function for all Josselyn locations including oversight of emergency and routine facility maintenance, site construction projects,
  
  

facility contractor management. Support workplace safety activities.

• Oversee and direct Josselyn’s IT function including strategy, operations, network management, software selection, contracting, and purchasing equipment to ensure implementation aligns with business strategies and meets applicable regulatory requirements.
• Oversee and direct Josselyn’s Purchasing department including implementation of centralized organizational purchasing, contract management, cost efficiencies, quality assurance, management of timely delivery of contractual obligations, risk identification and mitigation of contractual relationships to ensure alignment with business strategies and applicable regulatory requirements.
• Oversee and direct Josselyn Concierge department: define and establish client metrics related to central intake and verification processes, call center activities, client medical record set up,
  
  

including operationalization of payor requirements and limitations for all Josselyn programs with specific focus on customer service, client satisfaction and ensuring strong implementation of

management framework to support revenue cycle management activities.

• Innovation: drive innovation and continuous improvement initiatives to enhance operational efficiency and effectiveness including cross functional initiatives with support from Josselyn’s
  
  

Director of Change Management.

• Risk Management: Identify and mitigate operational risks to ensure business continuity and implementation of operational policies and procedures to ensure compliance with applicable
  
  

regulatory standards, i.e. CARF, OSHA, HIPAA

JOSSELYN BEHAVIORAL COMPETENCIES

• Communication: Conveys messages clearly, effectively and concisely both verbally and in writing; listens carefully; uses appropriate language, tone and style.
• Team Player: Works collaboratively and respectfully with team members; builds constructive relationships across departments; values differences.
• DEI: Respects, seeks to understand, and values individual differences. Supports dialogue around diversity to achieve an inclusive work environment.
• Dependable: Demonstrates reliability, accountability and dependability; can be counted on to do what he or she says will be done; is trustworthy.
• Initiative / Problem Solving: Is self-directed and resourceful; suggests improvement and develops solutions.
• Adapts to Change: Able to change actions, course and/or approach to doing things to suit a new situation; has flexibility to change; is adaptable.
• Compliance: On-time completion of assigned training per Annual Training Plan; on-time completion of assigned policy and procedure review, attestation, and quizzes as applicable; and
  
  

adherence to all compliance requirements.

• Leadership (for supervisory roles): Establishes vision and direction for his or her area; manages staff and resources to meet goals; is approachable and fosters a climate of respect;
  
  

provides coaching, feedback and corrective action when needed.

Qualifications

• Bachelor’s degree in business administration or another relevant field, MBA/MPH/MHA strongly preferred
• Proven experience in a senior operational role with a track record of improving operational efficiency, minimum of 10 years of experience in operational management role with at least 5 years in a senior leadership role.
• Robust background and demonstrated experience in healthcare operations, particularly working with senior level decision-makers
• Strong analytical and problem-solving abilities
• Financial acumen and experience managing budgets
• Solid understanding of staff management, industry specifics and business strategies
• Excellent problem-solving and critical-thinking skills; highly organized and detailed oriented
• Strong leadership and management skills with the ability to lead cross-functional teams.
• Knowledge of regulatory requirements and compliance standards in the mental health sector
• Experience with technology integration
• Passion for Josselyn’s mission and interest in working in a fast-growing behavioral healthcare organization.