Chief Operating Officer

Overview

Midwest Express Clinic is the "Best in the Midwest" when it comes to your helathcare needs. We provide a convenient alternative to an ER visit or doctor's appointment for illness and inuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50 locations across the Chicagoland and Northwest Indiana markets since opening our doors in 2012. 

We are adding an experienced, strategic, and agile COO to our team. The COO will play a crucial leadership role, overseeing all non-clinical aspects of the organization. This position requires a proactive, hands-on executive with strong business acumen, operational discipline, and a deep understanding of healthcare practice management. The candidate will be responsible for day-to-day operations, long-term strategy execution, and ensuring a culture of accountability, efficiency, and patient-centered care.

Responsibilities

• Lead the operational strategy and daily management of clinic and administrative teams, ensuring alignment with the organization’s mission, values, and strategic objectives.
• Collaborate with the CEO and Chief Medical Officer to execute strategic plans, driving growth, profitability, and patient satisfaction
• Acts as a strategic thought partner to the CEO, offering feedback and advice, and stepping in as a proxy when necessary.
• Effectively communicate the CEO’s vision, goals, and priorities throughout the company, reaching the appropriate levels and channels.
• Under CEO’s direction, develop, maintain, and manage ELT targets and assessment throughout the performance year, keeping the CEO updated regularly.
• Present operational insights and strategic recommendations to the CEO, board members and key stakeholders.
• Establish and manage KPIs, creating action plans for continuous improvement and reporting progress to internal and external stakeholders.

• Utilize strong financial acumen to monitor and manage the company’s P&L, cost structures, and financial opportunities, providing oversight of capital expenditures, procurement, and contract negotiations.
• Streamline billing, collections, and revenue cycle processes to optimize cash flow.

• Ensure compliance with regulatory agencies (CMS, HIPAA, OSHA etc.), maintaining accreditation standards.
• Develop and implement policies, procedures, and best practices to enhance operations, maintain compliance, and improve patient satisfaction.
• Champion technology and operational investments that drive sustainable growth and positive ROI.

• Oversee operational planning, facilities management, IT, and administrative functions to ensure sustainability and risk mitigation.
• Ensure digital solutions streamline clinic operations and enhance the patient experience without overburdening clinical staff.
• Support the development and expansion of services lines and locations.
• Monitor market trends and competitors to inform business development and marketing strategies.
• Cultivate a strong leadership team, fostering a culture of collaboration, innovation, and continuous improvement while developing leadership talent.

Qualifications

• MBA required, ideally with a concentration in Healthcare Administration, Business, or a related field
• Minimum of 5 years of executive-level healthcare management experience, preferably in the Urgent Care setting
• Demonstrated success in scaling operations and implementing technology-driven solutions within a healthcare setting.
• Strong understanding of EMR systems, workflow automation, and healthcare regulations and compliance
• A servant leader who thrives in coaching and mentoring teams to success, with a hands-on, roll-up-your-sleeves attitude.
• Successful track record of execution and a proven track record of turning strategies into measurable results.
• Demonstrated success overseeing multi-unit medical groups and delivering strong patient satisfaction scores and quality improvement initiatives
• Proven financial management and budget oversight
• Superior leadership, problem-solving, and team-development skills
• Ability to balance strategic thinking with hands-on operational execution
• Excellent communication, negotiation, and interpersonal skills
• A critical thinker, able to navigate challenges and find creative solutions while maintaining focus on long-term goals.

Benefits: 

• Competitive salary  
• Comprehensive benefits package 

• Retirement savings plan (401k) 

Midwest Express Clinic is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local law.