Client Manager (New York)

What you will do

• Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives
• Keep project delivery on track against client expectations, ensuring clients, team members and leadership are up to date (project plans, timelines, budgets, status reports)
• Facilitate internal and external meetings, ensuring these are well-documented and organised
• Guide and coordinate monthly and quarterly priorities (Client Development Plans), ensuring they are clear and reported on each month
• Monitor and escalate over-servicing and poor performance to avoid impact on CX team leadership
• Ensure execution of client excellence and delivery standards across the agency
• Participate in our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies
• Support new business as needed, helping us grow revenue across your client roster

Requirements

• You have a minimum of three years experience at a performance marketing agency environment working in Account Management
• You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries
• You’re able to build relationships quickly, both internally and with clients
• You have excellent communication and presentation skills
• You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline
• You’re a strong collaborator, able to work with multiple stakeholders and levels
• You’re eager to take ownership of projects and drive continuous improvement
• You’ve got a growth mindset and are eager to learn and challenge the norm to help us continually improve

Location

• Ideally this role would be based in New York but we would consider it being a remote role for the right candidate

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.