What are the responsibilities and job description for the System Administrator Level 2 position at Jovian Concepts Inc?

Job Description

Jovian Concepts, Inc is looking to hire a System Administrator Level 2 for a great opportunity in the Annapolis Junction area. This role requires a TS / SCI Clearance with Polygraph to be considered. No CCA's will be accepted at this time.

Essential Responsibilities : Candidate will be responsible for providing Linux / Windows System Administration and SSP / Security support for the program.

Required : Linux (Red Hat / Rocky, CentOS) and Latte 'Art / SSP, STE / STN support.

Desired : Ansible, FreeIPA, RedHat KVM, NetApp support, Windows SA exp. JIRA, Confluence. Any scripting experience (Bash, Python, Perl, JSON, etc)

Candidate will be responsible for performing sustainment activities such as working off a JIRA ticket queue, monthly scanning, deploying IAVA patches, renewing server certificates, and updating Biscotti.

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

The Level 2 System Administrator (SA) shall possess the following capabilities :

Provide support for implementation, troubleshooting and maintenance of IT systems.

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

Manage the daily activities of configuration and operation of IT systems.

Provide assistance to users in accessing and using IT systems.

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers.

Optimize system operations and resource utilization, and perform system capacity analysis and planning.

Provide in-depth experience in trouble-shooting IT systems.

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

Configure and manage UNIX and Windows (or other applicable) operating systems and installs / loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications :

An active and current TS / SCI Clearance with Polygraph is required to be considered.

IAT level II baseline certification as defined by DoD 8570.01-M is required.

Ten (10) years, experience as a SA in programs and contracts of similar scope, type, and complexity is required.

Bachelor's degree in a technical discipline from an accredited college or university is required.

Five (5) years of additional SA experience may be substituted for a bachelor's degree.

In our 2023 / 24 employee survey, Jovian Concepts earned a 92% Overall Workplace Experience Score and 100% of the employees across all departments agreed that they feel genuinely appreciated at Jovian Concepts.

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