Membership Engagement Coordinator

Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.

MEMBERSHIP ENGAGEMENT COORDINATOR

Job Type: Full-time

Work Hours: 40 Hours per week (occasional evenings and weekends required) Location:

Remote (with occasional travel for events) primary DC Metro but may include other states within U.S

Reports To: Chief Programs Officer

About the Position: The HUBZone Contractors National Council is seeking a motivated and detail-oriented Membership Engagement Coordinator to support the growth and retention of our vibrant member community. This entry-level, full-time role focuses on enhancing member engagement, ensuring a seamless onboarding experience for new members, and implementing strategies to boost retention.

Reporting to the Chief Program Officer, the Membership Engagement Coordinator will play a key role in fostering meaningful connections with HUBZone-certified small businesses, ensuring they receive maximum value from their membership.

Job Description:

• Serve as the primary point of contact for member inquiries, ensuring timely and helpful responses
• Develop and implement engagement strategies to increase member satisfaction and participation
• Monitor membership trends, track engagement metrics, and provide regular reports on retention rates
• Organize and promote webinars, virtual meetups, and networking opportunities to strengthen community connections
• Manage the onboarding process for new members, ensuring a smooth and welcoming experience
• Conduct onboarding calls or webinars to educate new members about benefits, resources, and engagement opportunities
• Maintain up-to-date onboarding materials and create guides to help new members navigate their membership
• Draft and distribute membership-related emails, newsletters, and updates to keep members informed and engaged
• Collaborate with the marketing team to promote member success stories and highlight benefits
• Collect and analyze member feedback through surveys and interviews to improve services
• Maintain accurate membership records in the CRM system
• Assist with membership renewals, invoices, and payment tracking
• Support membership campaigns, including outreach for lapsed members and new member drives
  
  

Skills and Qualifications:

• Strong Communication Skills, Networking, Idea Presentation, Strong Customer-Service Skills, Enthusiasm, Detail-Oriented, Collaboration, Marketing or Social Media Marketing Experience Preferred, Technology Skills, Content Writing, Campaign Execution, Teamwork, Self-Motivation, Proofreading
• Boots Member Retention: Targeting an 85% retention rate through better engagement
• Drives New Membership: Focused on onboarding and activating new members with a goal of 60% participation in the first 90 days
• Enhances Conference Participation: Helping drive attendance and engagement at our national Conference.
  
  

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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