What are the responsibilities and job description for the Financial Assistance Coordinator | Part time position at Joyce Meyer Ministries?
This role supports the missions to Share Christ – Love People receiving visitors and telephone calls requesting financial assistance from Joyce Meyer Ministries.
We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.
Responsibilities:
- Interview individual seeking financial assistance to determine their specific need. This may include names of companies/agencies to be contacted and invoices/documentation to support the applicant’s specific request.
- Prepare appropriate report and allocation files for all inquiries for financial assistance and Love In Action
- Ensure reports reflect current status of application and that all cases are closed with the appropriate decision in a timely manner
- Ensure appropriate information is collected for assistance requests
- Contact companies, agencies or other sources to determine account status and amounts owed
- Create or verify caller information in the individual case files and ministry database to compile appropriate information for initial contact
- Use case findings and established guidelines to determine eligibility for assistance
- Escalate requests to the Executive Director of Human Resources
- Collaborate with the Finance Department to balance Love in Action and Financial Assistance budgets
Qualifications:
- Knowledge of Microsoft Office operating environment: Microsoft Word, Excel and Outlook
- Advanced knowledge of excel preferred
- Knowledge of appropriate phone etiquette
- Knowledge of customer service principles and practices
- Adaptability and patience
- Ability to work under pressure
- Ability to organize and prioritize work
- Ability to enunciate words and speak fluently
- Ability to maintain a high level of confidentiality
- High level of verbal and written communication skills
- Strong customer service skills
Education:
- High School Diploma
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