What are the responsibilities and job description for the Customer Engagement Manager position at Joyville, Inc.?
Hello from Joyville! Joyville, Inc. is the parent company for 4 growing retail brands, headquartered in Dallas, Texas. Our first store, Favor the Kind, began in 2007 with a flagship store in Dallas and expanded to a second location in Crested Butte, Colorado. ROAM Fine Goods, our fancy sister store came next with two locations in Dallas. In 2024 we launched a sustainable apothecary, general store, and refillery called Earnest John Honest Goods. Lastly, we recently opened our passion project, a give-back kids store called The Friend Ship, inside ROAM to raise funds to send underprivileged kids to summer camp.
In Joyville we aim to reach the idealistic and rewarding goals of personal contentment, job ownership, culture engagement, and abundance. Sounds amazing, right? We use our values of servant-heartedness, enthusiasm, perseverance, and accountability to fuel our business and impress our customers. We take extreme pride in a positive work environment. A growth mindset is requisite. We truly believe what you give comes back to you in bigger and brighter ways.
We are currently hiring a Customer Engagement Manager for ROAM Fine Goods, Preston Royal location!
The Customer Engagement Manager is a full-time salaried role and reports to the Store Director. A successful Customer Engagement Manager is passionate about creating an exceptional customer experience, styling, and building relationships with customers.
Responsibilities:
- Build relationships on the sales floor through styling and gift curation
- Cultivate strong relationships with the local community to build brand loyalty and awareness
- Oversee and strengthen customer relationships through outreach opportunities
- Oversee the planning, coordination, and execution of store events
- Collaborate with the buyers to ensure product selection is serving our customers
- Manage the store's donation program and budget
- Manage and create merchandising opportunities in the store
- Manage the store's hospitality program
Qualifications:
- Passion for delivering exceptional customer experiences.
- Strong retail and clienteling experience.
- Knowledge and love for fashion and styling trends.
- Strategic thinker with excellent planning and execution abilities.
- Strong communication skills with the ability to effectively use company communication channels to align and strengthen standards.
Please email your resume and cover letter to the Store Director, Stephanie Medrano at stephanie@roamfinegoods.com
In addition, please complete this quick survey: https://surveys.cultureindex.com/s/4FED860000/83751