What are the responsibilities and job description for the Call Center Representative position at JP Carroll Roofing?
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Handle and resolve customer complaints or concerns
- Perform data entry tasks to update customer records and maintain accurate information
- Follow call center scripts and guidelines to ensure consistency and quality of customer interactions
- Collaborate with team members to achieve individual and team goals
- Maintain a high level of knowledge about company products, services, and policies
Skills:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and the ability to handle difficult or irate customers with professionalism
- Proficiency in data entry and navigating computer systems
- Bilingual proficiency in English and Spanish is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Customer service-oriented mindset with a focus on delivering exceptional service
- Multilingual skills in languages other than English and Spanish are a plus
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical office terminology is an asset
This position offers opportunities for career growth within our company. We provide comprehensive training to ensure you have the knowledge and skills needed to succeed in this role.
If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply now to join our team of dedicated Call Center Representatives.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Flexible schedule
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $20
