Hotel General Manager

JP Hospitality searching for a General Manager for one of our hotels in Roanoke, VA. Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.
Specifically:
Guest Service:
Maintains guest services as the driving philosophy of the hotel
Handle any guest problem or complaint in a professional and courteous manner
Personally demonstrates a commitment to guest service by responding to guests needs
Is committed to making every guest completely satisfied with their stay
Trains all staff on how to interact with the guests and the procedures on a guest complaint
Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance
Marketing and Sales Management:
Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business
Devotes a minimum of 10 hours a week assisting with sales related activities to improve the revenue performance of the hotel
Profit Management:
Helps maintain a conservative budget in order to maximize profit margin
Identifies potential revenue and expense opportunities and possible problems
Trains all staff in financial control procedures for cash, vouchers, inventories and receivables
Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality
Human Resource Management:
Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation
Maintains a positive cooperative work environment between staff and management
Ensures hotel employees know hotel objectives of the property
Administers personnel policies fairly and consistently
Ensures personnel files are accurate and comply with both local and federal laws and regulations
Resolve employee grievances in a fair and timely manner
Ensures employees understand policies, pay procedures, and benefits
Ensures training objectives and development plans are completed
Monitors and maintains acceptable turnover levels
Develop cross training opportunities for the Associates throughout the hotel
Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary
Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines
Create staff schedules for all departments
Ensure there is adequate coverage across all departments and must avoid overtime hours
Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager
Asset Management:
Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities
Ensures ongoing staff and employee involvement in preventative maintenance programs
Protects the interest of the hotel during capital projects
Has outstanding property Quality Evaluations
Inspects hotel rooms, building exterior, parking lot
Comply with all brand standards
Safety and Security Management:
Knows local health and safety codes and regulations that apply to the hotel
Understands and implements "Right to Know" laws
Recognizes and corrects potential safety hazards
Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same
Uses ongoing safety training to minimize worker's compensation claims
Comply and adhere to all company policies and procedures
Responsible for hotel accident prevention programs
Have a sound knowledge of all emergency procedures

Job Type: Full-time