What are the responsibilities and job description for the Pest Control Field Supervisor position at JP McHale Pest Management LLC?

Job Description :

Pest Control Field Supervisor

Location : New York City (office in Manhattan)

Pay : $65,000 - $70,000 (dependent upon experience)

JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide.

The Pest Control Field Supervisor in New York City is responsible for leading and managing a team of field technicians with the goal of delivery an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the New York City Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10 field technicians. All aspects related to field technicians completing their jobs in a high manner will fall under the auspices of the Field Supervisor.

The Pest Control Field Supervisor will manage a team of Pest Control Technicians and will report to the New York City Branch Manager.

Position Responsibilities

Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers
Identify / implement scheduling to ensure adequate coverage for peak volume periods
Efficiently schedule routes for field technicians
Route Optimization managed daily yielding a 70 % tech utilization
Appropriately Performance Manage service team employees
Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed
Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as : Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention
Ensure technicians adhere to company and OSHA / FIFA policies and procedures when carrying out pest control services
DEC liaison ensuring proper compliance and technician certifications
Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs
Product selection for required treatments
Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
Proper material pick-up & discarding of used materials

Position Requirements

Must have a valid 7F Pesticide License (NY)

3-5 years' experience managing a field team

Valid Driver's License

Read, write, and speak English

Strong customer service orientation, with two plus years previous experience in a customer service role

Ability to use personal protective equipment

Strong attention to detail and organization skills

Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds

Knowledge of tree / shrub treatment or pest control products and services a plus

Successfully complete a background check and drug test

Ability to work both indoor / outdoor environments in all weather conditions

Ability to work extended hours as needed

Must have at least 3 years of driving experience to drive a company vehicle.

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

Demonstrated experience in managing conflict with customers

Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills

Strong coaching and leadership skills, along with the ability to motivate employees

Proficiency with necessary technology, including Microsoft Office Suite

High school diploma or equivalent required

Why work for JP McHale Pest Management?

We offer : HEALTH BENEFITS

Medical, dental and vision coverage

Company-paid life insurance

Company-paid short-term disability

Optional supplemental benefits

Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

401(k) plan with company match of 4%

Immediate enrollment eligibility

Convenient direct paycheck deposit

Team Member reward and recognition program

Employee would be eligible for company bonus programs

AND MORE

Eight (8) paid holidays

Paid time off eligibility begins the first day of employment

Team Member referral bonuses

Opportunities to participate in community events

At Anticimex, we are driven by our Purpose : To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

Equal Opportunity Employer

We are an equal opportunity (M / F / V / D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

Salary : $65,000 - $70,000

Apply for this job

Receive alerts for other Pest Control Field Supervisor job openings

Pest Control Field Supervisor

What are the responsibilities and job description for the Pest Control Field Supervisor position at JP McHale Pest Management LLC?

What is the career path for a Pest Control Field Supervisor?

Job openings at JP McHale Pest Management LLC

Not the job you're looking for? Here are some other Pest Control Field Supervisor jobs in the New York, NY area that may be a better fit.

We don't have any other Pest Control Field Supervisor jobs in the New York, NY area right now.

AI Assistant is available now!