Manager – Tech Support and Business Development- Carbon Black/Chemicals/Fertilizers/Polymer/Plastic

Role: Manager – Tech Support and Business Development
Location: Chicago, Florida, Washington, any city in Ohio, Ohio, USA
Duration: Full Time
Experience: 5 - 9 Years

Candidates from Carbon Black companies or companies that consume Carbon Black

Job Description:
Must-Have:
Basic level of education (Diploma/Graduate/B.Tech/BE/ME) Degree: Bachelor’s Degree
Stream: Chemical/Polymer Engineering
5 years of relevant industry experience in Sales and Business Development
Functional Skills: - Experience from the B2B industry in the chemical space
Candidates MUST be from Carbon Black companies or companies who consume Carbon Black
60% technical exp, 40% sales exp.

Nice to Have:
Post Graduate qualification Degree: Master’s (Preferred)

About The Role
REPORT TO: Head Sales and Marketing (Specialty Americas)

Role Purpose:
The role involves developing new business with existing and new customers, providing technical support to customers and channel partners.
The role also involves bringing in new insights on applications which we serve and feeds into new ideas by developing relationships across the value chain.
The role supports execution of sales strategy for Americas (USA, Canada, Mexico and LATAM). Responsibility for representing PCBL at various technical forums and supporting marketing activities for Specialty Black products in the USA, ensuring the achievement of product qualification targets and helping to build strong reputation for PCBL with customers and partners.

KEY RESULT AREAS:
OBJECTIVE (AREA) HOW (METHODS OF ACHIEVEMENT) MEASUREMENT (END RESULT)
Tech Support to customers and channel partners Regular interactions with technical departments of customers. Providing product recommendations, providing guidance on processing Own full evaluation end to end cycle Regular visits to customers and channel partners. # of new customers added # of qualification of new products
Provide regular feedback to internal teams on evaluations Regular and timely updates to the team. Own the BD process for Americas. Build professional working relationships with internal stakeholders – segment leads, tech leads, plants and QC teams Engagement Process
Quality Complaint Management Own the quality management process for Americas – understanding the complaint and working with internal stakeholders for resolution. Be the SPOC for all communications with customers with respect to quality # of QC issues resolved
Develop deeper expertise in carbon black application – plastics, inks, coatings, adhesives, sealants and batteries Regular trainings (internal and external) , interactions with value chain and self motivation for continuous learnings on carbon black applications. Expertise in identified end application.

Understand the regulatory landscape and provide feedback to internal stakeholders Continue to scan the regulatory and compliance landscape. Inform/ act on any change which impacts business. Regular scanning and internal stakeholder engagement

ORGANIZATION CHART:
Designation of immediate superior to whom position will report: Head Sales and Marketing (Specialty Americas)

Role designation:
Tech Support and Business Development -Specialty, USA
WORK RELATIONSHIPS - INTERNAL AND EXTERNAL CONTACTS:
Contact Point Designation of Person Contact Purpose of Contact
Internal: Sales and Marketing Drive Business Development and
Technical Support providing tech support in Americas
QC
R&D
External: Customer’s Development,
technical, Production and
QC Team
Industry forums
Regulatory bodies

MINIMUM REQUIREMENTS:
Basic Level of Education:
Degree: Bachelor’s Degree
Stream: Chemical/Polymer Engineering
Post Graduate Qualification:
Degree: Master’s (Preferred)
Stream: Engineering/ Technical
Experience (No. of Years):
5 years of relevant industry experience in Sales and Business Development

Functional Skills:
Experience from the B2B industry in the chemical space
Microsoft Office, Salesforce.com, Tableu skills
Strong communication and interpersonal skills
Analytical skills

Key Competencies Required
Building Collaborative Relationships
Keeping Customer at the core of every action
Ensuring Uncompromised Quality
Making Things Happen
Communicating with Impact
Being Process Oriented
Having a strategic outlook
Challenging Status Quo
Commercial Acumen
Networking

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Education:

• Master's (Preferred)

Experience:

• Business Development: 10 years (Required)
• Manager: 10 years (Required)
• Tech Support: 10 years (Required)
• Carbon Black Company: 10 years (Required)
• Chemical: 10 years (Required)
• Fertilizers: 10 years (Required)
• Polymer: 10 years (Required)
• Plastic: 10 years (Required)
• Rubber: 10 years (Required)
• Technical: 10 years (Required)
• B2B sales: 10 years (Required)

Work Location: Remote

Salary : $80,000 - $100,000