Level 1 Help Desk Technician

About JPMerc
At JPMerc, we do more than install and maintain technology; we help our clients optimize their IT operational maturity. As one of the Northeast's premier IT Managed Services Providers (MSP), we are committed to delivering ultra-premium, white-glove service. Every interaction with our clients is focused on delivering solutions that make them feel fully taken care of. Quality over quantity is our mantra—we are less concerned with the number of tickets we close and more focused on resolving each client's issue in a meaningful way.

We’ve cultivated a culture of continuous improvement, where both our team and clients benefit from ongoing learning and development. Our mission is to build long-term relationships with our clients by being trusted partners in their IT journey.

Why We Are Hiring
We are growing and need smart, talented, and humble people who share our values to join us as we continue to help clients achieve operational excellence. We are looking for a Level 1 Support Technician who is passionate about providing exceptional client service and enjoys working in a dynamic environment.

The Role
In this end-user-facing role, you will be the first point of contact for our clients, resolving issues with empathy and attention to detail. You will be based primarily in our Quincy, MA office, providing both in-office and remote support to a variety of clients across the Greater Boston area. This is more than a helpdesk job—you will play a key role in helping clients enhance their IT maturity, ensuring they receive personalized, high-touch support.

Key Responsibilities
- Provide walk-up support at our Quincy client site.
- Deliver remote support to clients across the region.
- Travel locally to client sites as needed for hands-on work.
- Maintain hardware and peripheral inventory.
- Deploy and support PCs, peripherals, and mobile devices.
- Collaborate with team members on more complex IT projects.

Required Skills & Experience
- Excellent communication and interpersonal skills, with a passion for interacting with people daily.
- Experience supporting PC hardware, peripherals, Windows, and Mac operating systems.
- Knowledge of common applications like Microsoft Office, Microsoft 365, and web browsers.
- Familiarity with Ethernet and wireless networking.
- Ability to troubleshoot malware and handle routine IT support tasks.
- Prior experience in call center or customer service roles is a plus.
- Strong attention to detail and the ability to document all actions meticulously.

Additional Requirements
- A driver's license in good standing and a reliable, properly registered, and insured vehicle.
- Ability to safely lift and move items up to 50 pounds.
- A commitment to providing white-glove service and resolving issues with care.
- Willingness to occasionally work evenings or weekends as part of an on-call rotation.

Why You’ll Love Working Here
At JPMerc, we believe in continuous growth—for our employees and our clients. You'll have the opportunity to build strong relationships with both colleagues and clients while working in a collaborative, no-ego environment. We are passionate about solving problems and providing excellent service, and we invest in the success of our team. Join us, and help drive the mission to make every client interaction a positive and fulfilling experience.

Salary Range: $47,500 - $57,500

Benefits: Competitive benefits package including self-managed paid time off, subsidized health insurance (free for individuals), plus vision, dental, and more. Full details will be provided to qualified applicants.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing support to individuals with disabilities and will assess whether reasonable accommodations may be provided to perform essential job functions.

Job Types: Full-time, Permanent

Pay: $47,500.00 - $57,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Do you have a driver's license in good standing and a reliable, properly registered, and insured vehicle?
• Do you understand that this is an on-site position located in Quincy, MA?
• Do you currently live within an acceptable (for you) commute to Quincy, MA?
• Favor will be shown for applicants who include a cover letter. Do you have a cover letter for us?

Work Location: In person

Salary : $47,500 - $57,500