What are the responsibilities and job description for the Associate Client Service Account Manager position at JPMorgan Chase?
If you enjoy servicing a portfolio of large corporate clients, this could be the role for you!
As a Client Service Account Manager within the Digital, Technology and eCommerce team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. You will act as a central point of resolution to support the client's business operations, identify product/service gaps and development opportunities, and leverage client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
· Advise and act as proactive partner to the client, providing advice/consultation on decision making
· Reach out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
· Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
· Convey complex ideas and client issues with confidence
· Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
· Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities, and skills:
· 3 years of relevant industry, client service, and/or functional experience
· Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to treasury transactions
· Technical knowledge/comprehension to recommend value-added solutions for clients and partners
· Ability to present oral and written communication in an organized, clear and confident manner
· Manage time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
· Ability to effectively partner with internal colleagues and external clients
· High degree of attention to detail and quality
