What are the responsibilities and job description for the Client Service Associate I - Trilingual Spanish English Required Portuguese Preferred position at JPMorgan Chase?
If you're a self-starter with a passion for client service and technical support, then you've found the right team.
As a Client Service Associate in the the Payments Solution Center, you will provide support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for Latin America based internal and external clients utilizing various digital channels, file delivery and API based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels across multiple lines of business. You will also be responsible for ensuring daily tasks are completed. You will be part of a high performing global team and will have the opportunity to work with a variety of different clients and internal partners. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business.
Job responsibilities
- Work with minimal direction/independently, keeping management informed of progress and escalating issues
- Own/Manage work queues (phone/email/internal case),required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
- Proactively outreach to clients and internal partners to address processing errors or in support of platform changes
- Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy
- Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners.
- Support the development and maintenance of policies, procedures, and training materials
- Ensure client satisfaction and confidence in JPMorgan’s service offering, based on Customer Satisfaction Score (CSAT), is at or above departmental standards
Required qualifications, capabilities, and skills
- 3 years of Customer Service experience
- Language: Bilingual Spanish and English
- English proficiency oral and written is intermediate
- Flexibility to work in a hybrid work environment
- Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products
- Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns.
- Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Able to effectively manage operational risk through adherence to established procedures and controls
Preferred Qualifications, capabilities, and skills
- Fluent Portuguese language strongly preferred
- 2 years of Technical Support experience
- Effective analytical approach and complex problem-solving skills.
- Able to translate complex technical information into simple terms
This role is not eligible for H1B or Sponsorship
