What are the responsibilities and job description for the Credit Support Specialist II position at JPMorgan Chase?
As a Client Service Specialist (CSC) process and prepared new incoming application received via KANA and DocuSign system and create folder to be assigned to the Business Card Premier (BCP) underwriters, create Corporate Liability Database Entry and place Application copy for FileNet upload process.
The CSC’s support the BCP underwriters with Business Application Verification process that is required for Customer Identification Program(CIP) prior to approval decision.
Job responsibilities
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our lenders
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Operate effectively in a dynamic environment with tight deadlines
Required qualifications, capabilities, and skills
- Minimum of 2 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
- Excellent verbal and written communication skills and adept at communicating with all levels of the business and technical parts of the organization
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Call Center, Banking or Finance industry
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